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Microsoft MB-240日本語 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Field Service Functional Consultant |
| Exam Number: | MB-240 |
| Exam Price: | $165 USD |
| Related Certifications: | Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate |
| Real Exam Qty: | 45-55 |
| Passing Score: | 700 / 1000 |
| Certificate Validity Period: | 1 year (renewal available) |
| Exam Format: | Case studies, Multiple-choice, Short answer |
| Available Languages: | English, Korean, Chinese (Simplified), Japanese |
| Exam Duration: | 120 minutes |
| Sample Questions: | Microsoft MB-240日本語 Sample Questions |
| Exam Way: | Pearson VUE testing center / Online proctored exam |
| Pre Condition: | None required; recommended: basic understanding of Dynamics 365 and field service operations |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/certifications/exams/mb-240 |
Structure of MB-240 Test
The Microsoft MB-240 exam is part of the requirements for obtaining the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. The other exam mandatory for getting this certification is coded PL-200, which is also known as Microsoft Power Platform Functional Consultant. When it comes to the structure of MB-240, it will contain around 40-60 tasks that will have to be finalized within 180 minutes. Also, it is a proctored exam that requires exam-takers to open an account on the Pearson VUE site and follow the steps indicated there to complete the registration process. The enrollment steps also include the payment of a fee which is $165. Finally, such a test is available in the English language only.
Schedule exam
Languages: English, Japanese
Retirement date: none
This exam measures your ability to accomplish the following technical tasks: configure field service applications; manage work orders; schedule and dispatch work orders; manage field service mobility; manage inventory and purchasing; and implement Connected Field Service.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
Work Orders Scheduling and Dispatch: 25-30%
- Optimizing Resource Scheduling: The test takers need to possess the knowledge of the resource optimization process, constraints, and objectives, as well as optimization profiles.
- Implementing Schedule Boards: Here the examinees should have the ability to reschedule and reassign work orders, schedule work orders manually, customize schedule boards, implement integrated map characteristics, and generate driving guidelines for field agents.
- Configuring Universal Resource Scheduling: This domain will measure competence in creating prerequisite views, enabling scheduling for entities, and managing the work-hours calendar for prerequisites. The subtheme will also evaluate one’s expertise in creating Power Automate flows for the population of data within requirements records.
- Implementing Schedule Assistant: This subject area covers your skills in filtering data, specifying search radiuses, applying restrictions to resource queries, and troubleshooting Schedule Assistants.
- Managing Scheduling Alternatives: The candidates need to have the skills in configuring Quick Book and fulfillment preferences, as well as scheduling work orders with the Schedule Assistant and Schedule Board.
Microsoft MB-240 Exam Syllabus Topics:
| Topic | Details |
|---|---|
Configure field service applications (15-20%) | |
| Configure settings | - define and configure key required security roles - define and configure resource required scheduling options - define required entities - customize entities to meet requirements - configure territories, postal codes, and organizational units - determine and configure required skill types - configure characteristics and skills - configure proficiency models - implement resource roles and categories - enable schedule board geocoding - configure technician time tracking |
| Configure product and service pricing | - define required product and service types - configure minimum charge amounts and durations - determine when a product has a default list price and a work order price list - associate products and services with price lists - define tax codes |
| Configure bookable resources | - manage bookable resources - enable mapping functionality - configure geocoding - define start and end locations for resources - determine the types of addresses to use - configure pay types and rates - configure working hours and working hour templates - manage time off requests - describe use cases for resource pools, crews, and resource groups - define resource groups and resource group templates - set up resource pools and crews - configure technician location tracking |
| Integrate other tools with Field Service | - use Power Automate flows to automate tasks and enhance Dynamics 365 Field Service - describe use cases for collecting customer feedback by using Dynamics 365 Customer Voice - implement Dynamics 365 Remote Assist for use with Dynamics 365 Field Service - configure and use Remote Assist one-time call - use Guides with work orders - integrate with Dynamics 365 Supply Chain Management |
Manage work orders (15-20%) | |
| Describe the work order lifecycle | - configure work orders - configure work order lifecycle stages - configure booking status and work order status values - configure uses and capabilities for billing accounts, service accounts, and functional locations - understand the key work order summary metrics on the Field Service Insights Dashboard |
| Create and manage work orders | - create a work order from an incident or an opportunity - add status and sub-status information to a work order - organize work orders and resources by geography - associate a work order and a price list - identify processes required to close a work order - close a work order - use key field service metrics dashboard - configure asset hierarchy and location on a work order - configure and add work order resolutions |
| Manage incidents | - configure incident types - assign requirement group templates to incident types - add service tasks to incidents - add products and services to incidents |
| Create and manage agreements | - determine when to use agreements - define and configure agreement preferences and settings - configure automatic generation of bookings - create bookings - create invoices - create service-level agreements (SLAs) and entitlements for agreements |
| Create and use inspections | - create inspections - associate inspections to work orders - complete inspections through Field Service Mobile - describe use cases for analyzing results of inspections |
Schedule and dispatch work orders (25-30%) | |
| Manage scheduling options | - schedule work orders using Schedule Board and Schedule Assistant - determine when to use each scheduling option - configure fulfillment preferences - configure Quick book - describe use cases for predictive work duration - describe use cases for predictive travel time - describe scenarios to modify and use the enhance work hours calendar for requirements - describe use cases for implementing the technician locator functionality - describe use cases for implementing travel outside of working hours - describe use cases for appointment scheduling on Microsoft Outlook |
| Implement schedule boards | - identify features and uses for Booking Requirements view - implement the integrated map feature - manually schedule work orders - reassign and reschedule work orders - move incomplete work orders - generate driving instructions for field agents - configure schedule boards - customize the schedule board - describe use cases for travel outside of working hours |
| Implement the Schedule Assistant | - apply constraints to resource queries - filter data - specify a search radius - troubleshoot the Schedule Assistant |
| Optimize resource scheduling | - describe the resource optimization process - define objectives and constraints - create optimization profiles - describe uses for embedded optimizer within the schedule board |
| Configure Universal Resource Scheduling | - describe use cases for Universal Resource Scheduling - create Power Automate flows to populate data in requirements records - create requirement views - enable scheduling for an entity - restrict booking status values for an entity by using and option set - configure geocoding for a custom entity - manage work hours calendar for requirements - enable Outlook appointment scheduling |
Manage field service mobility (10-15%) | |
| Install the mobile application | - identify pre-requisites and supported platforms - install and sign into the Field Service Mobile application - work offline - use Dynamics 365 Field Service Mobile app and Connected Field Service - use Dynamics 365 Field Service Mobile app and Dynamics 365 Remote Assist |
| Configure the mobile application | - configure actions that field agents can perform - configure steps for Field Service Mobile application - configure Field Service Mobile application functions for technicians - configure the Booking and Work Order forms - configure offline data and sync filters - customize global search and enable scan to search - customizing Mobile Offline capabilities - set up and configure technician push notifications - use and capture technician time tracking on Dynamics 365 Field Service Mobile app - set up knowledge articles to work on mobile - configure knowledge articles for offline |
Manage inventory and purchasing (5-10%) | |
| Manage customer assets | - configure uses for customer assets - create and register customer assets - configure products to enable automatic creation of customer assets - associate work orders with customer assets - create child assets - configure 3D asset models - use functional locations - configure asset properties |
| Manage inventory and warehouses | - set up inventory and warehouses - view product inventory - adjust inventory levels - transfer inventory between warehouses - determine when to integrate inventory with Enterprise Resource Planning application - manually update inventory by using inventory journals |
| Manage purchasing and product returns | - describe the purchase order process - create purchase orders - create a list of receivable products for a purchase order - determine product return options - create return merchandise authorizations (RMAs) - finalize returns |
Implement Connected Field Service (10-15%) | |
| Describe use cases for Internet of Things (IoT) | - identify use cases for IoT - describe IoT components - identify user cases for Connected Field Service on Field Service Mobile application |
| Implement Connected Field Service with IoT Hub | - manage IoT devices - manage security roles for Connected Field Service |
Microsoft Dynamics 365 Field Service Functional Consultant (MB-240日本語版) Sample Questions:
お客様は最近、返品承認(RMA)制度を導入しました。
お客様は返品手続きの効率化を望んでいます。商品が倉庫に返品された際、受領時にモバイル端末でスキャンする必要があります。これは、RMA受領書ユーザーが行う唯一の機能です。
最も効率的な解決策として、どのようなものをおすすめしますか？
- A. Dynamics 365 Field Service モバイルアプリで RMA 受領書を有効にします。
- B. Windows Surface や Apple MacBook のようなデバイスで Web クライアントを使用し、USB ケーブルを使用してスキャナを接続します。
- C. RMA受領プロセスを効率化するためのPower Appを作成し、スマートフォンまたはタブレットなどのデバイスで実行できるようにします。
- D. この顧客向けに倉庫管理システム(WMS)を提案してください。
Correct Answer: D 🗳️
顧客とのコミュニケーションを改善するため、貴社は通話機能とメッセージング機能を備えたサードパーティ製コミュニケーションプラットフォームであるTwilioを導入することを決定しました。
Twilioソリューションは、その機能を実現するための多数のコアコンポーネントで構成されており、それらすべてをセットアップする必要があります。
最適化のためにデータを準備するには、どの5つの手順を順番に実行すればよいでしょうか？回答するには、該当する手順を手順リストから回答欄に移動させ、正しい順序に並べ替えてください。
Correct Answer:
Explanation:
1. Setup a twilio Account
2. Obtain Phone Numbers
3. Generate account SID and authentication token
4. Install a Twilio-managed solution
5. Configure SMS and IVR solution
あなたはMicrosoft Dynamics 365 Field Serviceのディスパッチャーです。
スケジュールボード内に、作業指示に必要なリソースを検索できる機能を実装する必要があります。
作業指示は、適切な機器を備え、午前9時に対応可能な人であれば誰でも実行できます。
特定の週に。
どの4つの行動を順番に実行すべきでしょうか？回答するには、行動リストから適切な行動を回答欄に移動させ、正しい順序に並べ替えてください。
Correct Answer:
Explanation:
あなたの顧客は、全国展開する自動車修理センターで、車両関連のサービスを提供しています。現在、各店舗におけるすべてのサービススケジュール管理にDynamics 365 Field Serviceを使用しています。
各店舗は組織単位として設定され、それに応じて各店舗にリソースが割り当てられます。
サービス技術者と整備工場内の作業スペースの両方を必要とするオイル交換のスケジュール設定には、汎用的な要件グループテンプレートを設定する必要があります。
各店舗がそれぞれこのテンプレートを使用できるようにするために、要件グループテンプレートでどの設定を構成する必要がありますか？回答するには、回答欄で該当する項目を選択してください。
注：正解ごとに1ポイントが加算されます。
Correct Answer:
ディスパッチャーが以下の操作を行えるように、スケジュールボードを設定しています。
1. スケジュールボード上のすべてのリソースを、リソースの種類、社内リソース、下請け業者によるフィルタリングなしで一度に表示します。
2. ボードをざっと見て、内部関係者と外部関係者を判断する。
ディスパッチャーがリソースの種類を確認できるようにする必要があります。
リソースタイプフィールドは、どの2箇所に追加すべきでしょうか？それぞれの正解は、解決策の一部を示しています。
注：正解ごとに1ポイント獲得できます。
- A. リソースセルテンプレートへ
- B. リソースツールチップビューへ
- C. リソース詳細ビューへ
- D. リソースクエリを取得する
Correct Answer: A,D 🗳️
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