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Updated: Sep 10, 2026
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Microsoft MB2-718日本語 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 for Customer Service |
| Exam Number: | MB2-718 |
| Exam Duration: | 90 minutes (approx) |
| Available Languages: | Spanish, English, Chinese (Simplified), German, Japanese, French |
| Certificate Validity Period: | Deprecated exam (superseded by newer role-based exams) |
| Real Exam Qty: | 90 |
| Exam Format: | Scenario-based questions, Multiple-choice questions |
| Exam Price: | USD pricing varies by region (typically around $165 USD) |
| Passing Score: | Microsoft exams typically use a 700 scaled score (out of 1000) |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate MCSE: Business Applications |
| Sample Questions: | Microsoft MB2-718日本語 Sample Questions |
| Exam Way: | Proctored online or onsite through Pearson VUE |
| Pre Condition: | No formal prerequisites, recommended experience with Microsoft Dynamics 365 customer service functionality |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/exams/mb2-718 |
MB2-718 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our MB2-718 exam dumps will include the following topics:
- Manage Dynamics Field Service and the Interactive Services Hub 15%-20%
- Manage the Unified Service Desk (USD) 15%-20%
- Implement Service Management Analysis and Voice of the Customer Surveys 15%-20%
- Manage Queues, Entitlements, and Service Level Agreements (SLAs) 20%-25%
- Manage Cases, the Knowledge Base, and the Interactive Service Hub 25%-30%
The benefit in Obtaining the MB2-718 Exam Certification
- Candidates will get in-depth knowledge by completing the courses along with the access to revision materials for 6 months upon completion means they will have a wider skill set when it comes to the various technologies and systems than an uncertified professional. Certified Professional in this particular skill set is 74% more efficient when it comes to completing their tasks in a timely well-executed manner.
- Becoming Microsoft Certified Professional means one thing you are worth more to the company and therefore more to yourself in the form of an upgraded pay package. On average a Microsoft Certified Professional member of staff is estimated to be worth 30% more to a company than their uncertified professionals.
- When Candidates applying for a job or looking to promotion in their current position, a Microsoft Certified Professional certification in the field in which Candidates are applying will put you at the top of the list and make them a desirable candidate for employers.
- Organization owners invest a lot in their employees when it comes to their training with the goal of making them quicker, more efficient, and more knowledgeable about their role. Certified Professional will reduce the time he spends on tasks, meaning he can get more done this could help reduce company downtime when repairing faults on a system or fixing hardware problems.
- After completion of Microsoft Certified Professional Certification candidates receive official confirmation from Microsoft that you are now fully certified in their chosen field. This can be now added to their CV, cover letters and job applications.
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage Queues, Entitlements, and SLAs | 25% | - Configure queues - Configure service level agreements - Define entitlements and channels |
| Manage Cases, Knowledge Base, and Service Hub | 25% | - Use the Interactive Service Hub - Manage Knowledge Base articles - Create and manage cases |
| Dynamics Field Service and USD | 20% | - Unified Service Desk configuration - Field Service mobile app and schedule board |
| Service Management Analysis and Surveys | 20% | - Voice of the Customer surveys - Service management analysis with Power BI |
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