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Updated: Aug 29, 2026
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HP HP2-H65 Exam Overview:
| Certification Vendor: | Hewlett Packard Enterprise (HP / HPE) |
|---|---|
| Exam Name: | Selling HP Personal Systems Services 2018 |
| Exam Number: | HP2-H65 |
| Real Exam Qty: | 35–36 |
| Exam Duration: | 60–90 |
| Exam Price: | Varies by region (approx USD 100–150) |
| Available Languages: | English |
| Passing Score: | 70% (approximate, vendor typical) |
| Related Certifications: | HP2-I17 Selling HP Printing Hardware 2020 HP2-I47 Selling HP PS Lifecycle Services 2023 HP2-I14 Selling HP Supplies 2020 HP2-H91 Selling HP Workstations 2019 |
| Certificate Validity Period: | Per HP Sales Certification policies |
| Exam Format: | Multiple Choice |
| Sample Questions: | HP HP2-H65 Sample Questions |
| Exam Way: | Delivered as a vendor-proctored or authorized online exam through HP/HPE testing channels. |
| Pre Condition: | No formal prerequisite; recommended experience in HP sales environment and familiarity with HP Personal Systems Services. |
| Official Syllabus URL: | https://certification-learning.hpe.com/tr/certifications |
HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Positioning Services Solutions | - Handling objections and demonstrating ROI - Articulating value propositions |
| Topic 2: Upsell and Cross-Sell Opportunities | - Maximizing customer value through additional offerings - Identifying complementary services |
| Topic 3: Understanding HP Personal Systems Services | - HP Services portfolio overview - Key features and benefits of services offerings |
| Topic 4: Service Support and Deployment | - Support service options - Deployment and lifecycle services fundamentals |
| Topic 5: Sales Process and Customer Engagement | - Identifying customer needs and requirements - Discovery and consultative selling techniques |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Question 1
Which tool allows you to instantly find and share Care Pack Services and stay informed with the latest news on HP Services?
A. HP Cross Sell Solution
B. HP Sales Central
C. HP Support Center
D. HP Cirrus
Question 2
A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?
A. propose Accidental Damage Protection
B. extend with Post-Warranty Care Pack
C. protect new hardware with different HP Services
D. extend with a standard or custom service contract
Question 3
Which two business initiatives indicate that a potential customer is ready for a conversation about Deploy?
(Select two.)
A. They need to get reports about their IT performance environment.
B. They need IT resources focused on innovation.
C. They need to standardize IT implementations (global/multi-national, multi-location).
D. They need to increase security for sensitive data.
E. They need to shift the IT focus/time from deployment tasks to core business activities.
Question 4
Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?
A. HP Cross Sell Solution
B. HP Sales Central
C. HP Support Center
D. HP Cirrus
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: B,D | Question 4 Answer: B |
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