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Updated: Oct 30, 2026
No. of Questions: 55 Questions & Answers with Testing Engine
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Avaya 6201-1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201.1 |
| Exam Format: | Multiple Choice Questions (MCQ) |
| Exam Price: | $49.99 - $59.98 (varies by provider) |
| Available Languages: | English |
| Real Exam Qty: | 55 |
| Recommended Training: | Avaya Aura Communication Manager Training (official ecosystem resources) Avaya Contact Center CMS Training Path |
| Exam Registration: | Avaya Certification / Training Information |
| Sample Questions: | Avaya 6201-1 Sample Questions |
| Exam Way: | Computer-based exam (provider-based testing; typically online proctored or testing center depending on vendor partner) |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Call Management System (CMS) | - CMS administration and reporting
|
| Topic 2: Avaya Aura Communication Manager Core Concepts | - System architecture and components
|
| Topic 3: Contact Center Implementation | - Call center configuration
|
| Topic 4: Integration and System Operations | - Avaya Aura integration components
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?
- A. Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
- B. Tape backup is called CMSADM, while network backup is referred as Maintenance.
- C. MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
- D. ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
Correct Answer: D 🗳️
Which program is a custom application on the CMS?
- A. Alarm Origination Manager
- B. Avaya Visual Vectors Client
- C. High Availability Admin Sync
- D. Avaya Supervisor
Correct Answer: A 🗳️
Explanation: Only visible for Prep4King members. You can sign-up / login (it's free).
A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?
- A. Both the reporting adjunct the switch and the switch release in the CMS need to be updated
- B. It is not necessary far either the reporting adjunct or the switch release to change.
- C. Only the reporting adjunct in the switch needs to be changed to R16 CMS.
- D. Only the switch release in the CMS needs to be changed to CM6.
Correct Answer: A 🗳️
In an active non-Expert agent selection (AES) environment, what is each hunt group known as?
- A. Agent
- B. Vector
- C. Skill
- D. Split
Correct Answer: D 🗳️
Explanation: Only visible for Prep4King members. You can sign-up / login (it's free).
Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)
- A. Timetable can be used to schedule a LAN backup of the customer's system.
- B. A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
- C. A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
- D. Timetable can be used to schedule a LAN backup of the customer's data.
- E. A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
Correct Answer: B,E 🗳️
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