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Updated: Sep 12, 2026

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Avaya 7004-1 Exam Overview:

Certification Vendor:AVAYA
Exam Name:Avaya Communication Server 1000 for Avaya Aura® Maintenance Exam
Exam Number:7004.1
Exam Format:Multiple Choice, Multiple Response
Exam Price:Varies by country/region (USD price not officially published)
Real Exam Qty:66
Passing Score:Not publicly disclosed by Avaya
Related Certifications:Avaya Communication Server 1000 for Avaya Aura® Certified Specialist
Available Languages:English
Exam Duration:90 minutes
Certificate Validity Period:Retired
Sample Questions:Avaya 7004-1 Sample Questions
Exam Way:Delivered through Avaya authorized testing providers at proctored testing centers; the exam has been retired.
Pre Condition:No formal prerequisite exam publicly required; practical experience with Avaya Communication Server 1000 and Avaya Aura environments is recommended.
Official Syllabus URL:https://www.avaya-learning.com/

Avaya 7004-1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Networking and High Availability- Network connectivity and resiliency
  • 1. Redundancy, survivability, and failover mechanisms
    • 2. IP networking for Communication Server 1000
      Topic 2: Maintenance Operations- Routine maintenance procedures
      • 1. Software upgrades and patch management
        • 2. Backup and restore operations
          Topic 3: Communication Server 1000 Architecture- System architecture and components
          • 1. Avaya Aura integration and system roles
            • 2. Communication Server 1000 hardware platforms
              Topic 4: Troubleshooting and Diagnostics- Fault isolation and recovery
              • 1. Alarm and log analysis
                • 2. Network and telephony problem resolution
                  Topic 5: Installation and System Administration- Configuration and administration
                  • 1. User and device configuration
                    • 2. Dial plan and feature administration

                      Avaya Communication Server 1000 for Avaya Aura® Maintenance Sample Questions:

                      Question #1

                      Due to Directory Number conflicts in the Communication Server 1000 network, the
                      customer wants to route calls by Home Location Codes (HLOC) and Location Codes (LOCs).
                      Consider the following Home Location Codes.
                      HLOC for system A = 329
                      HLOC for system B = 429
                      What LOC should be provisioned for system A?

                      • A. LOC for System A = 3
                      • B. LOC for System A = 329
                      • C. LOC for System A = 49
                      • D. LOC for System A = 429
                      Reveal Solution  Discussion  0

                      Correct Answer: D  🗳️

                      Question #2

                      What new prompt is added to an IP set configuration to allow for assigning a set for Zone Based Doling?

                      • A. the ZBO prompt
                      • B. the NUMZONE prompt
                      • C. the DIALPLAN prompt
                      • D. the ZONE prompt
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      Question #3

                      You are using Element Manager to program a Route List Index (RLI).
                      Which Electronic Switched Network (ESN) parameters must you define to be able to successfully program an RLI?

                      • A. Maximum number of route lists (MXRL)
                      • B. Routing Control (PTCL)
                      • C. Minimum number of route lists (MNRL)
                      • D. Optimal Route (OPRT)
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

                      Question #4

                      You are implementing IP Peer Networking in a Communication Server 1000 network. For correct call routing, the digits dialed by users must be manipulated to conform to the dialing requirements of the trunk. Which statement describes a property of digit manipulation?

                      • A. Programming is shared across all network common trunks
                      • B. It has the ability to delete and insert leading digits
                      • C. It uses 64 tables for digit replacement
                      • D. It is only available on branch offices
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      Question #5

                      Which Overlay (LD) is used to find an unused card slot (LUC) for a new Digital Line Card that will support five digital telephones?

                      • A. LD 22
                      • B. LD 21
                      • C. LD 81
                      • D. LD 20
                      Reveal Solution  Discussion  0

                      Correct Answer: D  🗳️

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