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Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Reporting and Analytics5%- NPSP-specific reports and dashboards
  • 1. Household and donor analytics
  • 2. LYBUNT, SYBUNT, and giving reports
Topic 2: Solution Design and Implementation20%- Deployment and change management
  • 1. Testing and deployment strategies
  • 2. Governance and maintenance best practices
- Requirements gathering and solution design
  • 1. Aligning NPSP features with nonprofit needs
  • 2. Declarative vs custom development
Topic 3: Fundraising and Donation Management22%- Gift management and acknowledgement
  • 1. Donation lifecycle tracking
  • 2. Receipting and acknowledgement processes
- Donation and payment processing
  • 1. Soft credits and matching gifts
  • 2. One-time and recurring donations
  • 3. Payment gateway integration
Topic 4: Nonprofit Success Pack Overview and Architecture15%- NPSP core components and data model
  • 1. Household and account models
  • 2. NPSP object structure and relationships
  • 3. Contact relationships and affiliations
- NPSP settings and configuration framework
  • 1. Package configuration options
  • 2. Global settings and customizations
Topic 5: Data Management and Quality15%- Data import and export
  • 1. Bulk data operations
  • 2. NPSP Data Import Tool vs Data Loader
- Duplicate management and data cleaning
  • 1. Data validation and governance
  • 2. Matching rules and deduplication
Topic 6: Program and Service Delivery18%- Program Management Module (PMM)
  • 1. Participant tracking and outcomes
  • 2. Programs, engagements, and services
- Case management and client services
  • 1. Service delivery tracking
  • 2. Nonprofit Cloud Case Management integration

Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

Question 1

A family foundation wants to use Salesforce to track its funding of dozens of projects using a Campaign for each project. The foundation has a goal of funds to disperse, and it is important that the foundation can track year over year goals for each project. What should a consultant recommend for the foundation to track progress?

A. Create a custom object for year and a custom object for project to track.
B. Create reports with bucketing and filters.
C. Create a Campaign hierarchy for project and year.
D. Create a process that populates custom fields for each year and project on Opportunities.


Question 2

Salesforce recommends using V2MOM with customers in the requirements-gathering phase of a project. What is the desired outcome?

A. Data security
B. Executive sponsorship
C. Customer adoption
D. Organizational alignment


Question 3

A nonprofit admin needs to import lists of Contacts into Salesforce Campaigns regularly from CSV files using the NPSP Data Import too\.
What should the consultant consider when setting up this process for the nonprofit?
Choose 2 answers

A. Respect Duplicate Matching Rules' should be checked in NPSP Settings.
B. NPSP Data Import will automatically create the Campaign Member with the default Member Status.
C. NPSP Data Import Dry Run will validate Campaign Member Status.
D. Existing Campaigns are matched by exact Name.


Question 4

The system administrator accidentally deletes the NPSP 00 - Error Processing job. What should the consultant recommend?

A. Go to NPSP Settings | Bulk Data Processes | Batch Process Settings to automatically recreate it.
B. Go to help and create a case amd ask Salesforce Support to reschedule this job.
C. Go to the NPSP Data Imports | Bulk Data Processes | Batch Process Settings to automatically recreate it.
D. Go to the Recycle Bin and undelete the job.


Question 5

A nonprofit organization created a custom Opportunity name for all organization donations.
Which two considerations should the consultant discuss with the organization? Choose 2 answers

A. The organization should change existing Opportunities to the new naming convention through an upsert.
B. The organization should only change existing Opportunities to the new naming convention by using the "Refresh Name" action.
C. The organization should change existing Opportunities to the new naming convention by using the "Refresh All Opportunity Names" button in Bulk Data Processes.
D. The custom naming convention only applies to new Opportunities of matching record types; it is not retroactive.


Solutions:

Question 1
Answer: C
Question 2
Answer: D
Question 3
Answer: B,D
Question 4
Answer: A
Question 5
Answer: B,C

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