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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

Question 1

A company is designing a new console for contact center agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
- "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
- "Awaiting Closure" cases with case description, last action taken
date, resolution, approval reason for closure, and assigned to fields.
These cases should be highlighted with a grey border.
- "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these requirements?

A. Using a single FlexCard with three states
B. Using a single FlexCard with three flyouts
C. Using three FlexCards
D. Using a single FlexCard with multiple card filters

Question 2

When should a consultant recommend using a Calculation Matrix versus a Decision Matrix?

A. They are interchangeable and functionally identical
B. Calculation Matrix cannot be referenced by a Calculation Procedure
C. Calculation Matrix returns numeric values for use in calculations; Decision Matrix returns business decisions or eligibility outcomes
D. Decision Matrix is only for Salesforce standard objects

Question 3

An insurance company wants to create an OmniScript that allows the user to review and change account number such as phone number and website. In this process, the following functionality is needed:
- Enter the company's website
- Enter the account phone number
- Each field should display on a separate line of the page
Which three elements should the consultant include in the OmniScript design solution? Choose 3 answers

A. Text
B. Telephone
C. Number
D. Line Break
E. Text Area

Question 4

Which element retrieves data from a Salesforce picklist in an org?

A. Select
B. DataRaptor Extract Action
C. Calculation Action
D. Mark this item for later review.
E. Lookup

Question 5

Which OmniStudio tool can be used to invoke scheduled jobs?

A. DataRaptor Extract
B. DataRaptor Load
C. Calculation Procedure
D. Integration Procedure

Solutions: