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Salesforce NP-Con-102 Exam Syllabus Topics:

SectionObjectives
Topic 1: Fundraising and Engagement- Donor Management
  • 1. Campaign and Engagement Tracking
    • 2. Donations and Soft Credits
      Topic 2: Case Management and Service Delivery- Service and Case Tracking
      • 1. Case Intake and Routing
        • 2. Service Outcomes Tracking
          Topic 3: Nonprofit Cloud Fundamentals- Salesforce Nonprofit Cloud Data Model
          • 1. Households and Affiliations
            • 2. Account and Contact Relationships
              Topic 4: Program and Service Management- Program Lifecycle Management
              • 1. Program Design and Delivery
                • 2. Participant Tracking
                  Topic 5: Reporting, Analytics, and Integration- Reporting and Dashboards
                  • 1. Data Visualization
                    • 2. Nonprofit KPI Reporting
                      - Integration Concepts
                      • 1. External System Data Flow
                        • 2. Salesforce Ecosystem Integration

                          Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

                          1. A consultant is training a system admin to prepare for a new release of a particular open source Nonprofit Cloud product. Where are two places the system admin should look for release notes on the product? (Choose
                          2)

                          A) The Nonprofit Cloud release announcement group in the Trailblazer Community.
                          B) The Salesforce Trust website.
                          C) The Nonprofit Hub group in the Trailblazer Community.
                          D) The product's GitHub repository release page.


                          2. A nonprofit wants to run an enrollment report for its education classes. Which Program Management Module object should the consultant use to build the report?

                          A) Program Engagement
                          B) Service Delivery
                          C) Service
                          D) Program Cohort


                          3. A consultant is assisting a nonprofit in its data integration and mapping between two systems. The consultant is unsure when a particular field was added to NPSP. Where can the consultant find the NPSP version number for the field in question?

                          A) NPSP package details
                          B) NPSP Data Dictionary
                          C) Schema Builder
                          D) Custom field definition detail


                          4. A consultant is preparing records for an annual grantmaking competition. The Program and Budget for each have been created. The consultant has a list of four Budget Categories that must be added to the Budget and displayed in a specific order. What should the consultant do to ensure that the categories are listed correctly?

                          A) Include a sequence number value for each Budget Category added.
                          B) Add each Budget Category in reverse of the desired order.
                          C) Add each Budget Category, and then rearrange them in the Related List.


                          5. A nonprofit wants to implement an external email platform that integrates with Salesforce. The integration will record every email sent to a subscriber, as well as which recipients open the email, click a link, or unsubscribe. Which two storage considerations should the consultant take into account before recommending an email platform? (Choose 2)

                          A) Unsubscribed Leads should be deleted from Salesforce immediately.
                          B) Subscribers must be synced as Leads and Campaign Members in NPSP.
                          C) Campaign Member records use less storage space than custom object records.
                          D) Email subscribers' activities can be retained for a certain length of time.


                          Solutions:

                          Question # 1
                          Answer: A,D
                          Question # 2
                          Answer: A
                          Question # 3
                          Answer: B
                          Question # 4
                          Answer: A
                          Question # 5
                          Answer: C,D

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