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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Operations Management Concepts- Definition and scope of operations management
  • 1. Role of operations in supply chain efficiency and effectiveness
    • 2. Operations as transformation process (input–transformation–output)
      - Performance objectives of operations
      • 1. Cost
        • 2. Flexibility
          • 3. Quality
            • 4. Dependability
              • 5. Speed
                Operations Strategy and Performance- Operations strategy development
                • 1. Top-down vs bottom-up strategy perspectives
                  • 2. Stages of operations strategy evolution
                    - Order winners and order qualifiers
                    • 1. Competitive positioning through operations capability
                      Quality and Reliability Management- Failure prevention and recovery
                      • 1. Failure measurement and impact
                        • 2. Maintenance strategies and reliability improvement
                          • 3. Failure Mode and Effects Analysis (FMEA)
                            - Total Quality Management (TQM)
                            • 1. Quality assurance vs total quality
                              Operations Processes and Systems- Four Vs of operations
                              • 1. Visibility
                                • 2. Variation in demand
                                  • 3. Variety
                                    • 4. Volume
                                      - Process design and analysis
                                      • 1. Types of operations: manufacturing and services
                                        • 2. Input–transformation–output model
                                          Performance Improvement in Operations- Continuous improvement approaches
                                          • 1. Business process re-engineering
                                            • 2. Process improvement methodologies
                                              - Performance measurement and benchmarking
                                              • 1. Setting performance targets
                                                • 2. Benchmarking techniques

                                                  CIPS Operations Management Sample Questions:

                                                  Question #1

                                                  Elderberry Ltd is an established organisation in the agricultural industry but has recently expanded into manufacturing its own juice range. The company is at the 'Introduction' stage of the product lifecycle and is attempting to bring new products to market. Which of the following performance objectives would be the most dominant at this stage of the lifecycle?

                                                  • A. cost
                                                  • B. flexibility
                                                  • C. speed
                                                  • D. dependability
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: B  🗳️

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                                                  Question #2

                                                  The RATER methodology looks at the key dimensions to providing an effective service. Which of the following is not a dimension of this framework?

                                                  • A. tangibles
                                                  • B. empathy
                                                  • C. responsiveness
                                                  • D. assurance
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: C  🗳️

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                                                  Question #3

                                                  Spotted Elephant Ltd is a confectionary manufacturer whose operations department is headed by Brian. Brian is looking into Total Quality Management and ways of implementing this in the factory. He is considering the introduction of Total Productive Maintenance. What would this involve?

                                                  • A. introducing quality assurance processes for the confectionary items produced
                                                  • B. using a pull inventory system
                                                  • C. business process re-engineering
                                                  • D. servicing the machinery more frequently
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: D  🗳️

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                                                  Question #4

                                                  At Red Glass Ltd a strategy has been developed by the Operations Department to reduce costs and streamline supply chain operations. This is being incorporated into the organisation's overarching corporate strategy. What is the name given to this type of strategy development?

                                                  • A. lean
                                                  • B. value engineering
                                                  • C. bottom- up
                                                  • D. structure-related strategy
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: C  🗳️

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                                                  Question #5

                                                  Farmer Ted harvests strawberries and sells these to retailers. Once the strawberries are collected from the field they are sent through a machine which will sort them by colour- ensuring only red strawberries are sent for packaging and any green, unripe strawberries are not. Which method of Poka Yoke is being used here?

                                                  • A. contact method
                                                  • B. constant number method
                                                  • C. standardisation method
                                                  • D. sequence method
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: A  🗳️

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