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NEW QUESTION # 17
What is the primary purpose of Digital Adoption?
- A. To ensure employees and customers use digital platforms and capabilities effectively
- B. To increase the number of applications used in an organization
- C. To eliminate the need for employee training on new software
- D. To reduce IT support teams by automating all processes
Answer: A
NEW QUESTION # 18
You have been given a project where end users are inputting incorrect information on a form, and the company wants to add some WalkMe content to help people complete the form correctly to improve data integrity. Which of the following solutions would you suggest FIRST?
- A. Add a Resource to the Menu that provides additional details
- B. Create Guidance or Validation SmartTips
- C. Onboarding Task to encourage users to complete the form
- D. Create a Smart Walk-Thru to guide users through the process
Answer: B
Explanation:
To address incorrect form inputs and improve data integrity,Guidance or Validation SmartTipsare the most direct and effective solution to suggest first. Guidance SmartTips provide on-screen instructions for each field, while Validation SmartTips check user inputs against predefined rules (e.g., format, required fields) and display error messages if incorrect. This approach targets the root issue-user errors in specific fields-and provides real-time feedback to ensure accurate data entry.
The other options are less immediate:
* Onboarding Task(B) is better for guiding users through a multi-step process, not form-specific errors.
* Smart Walk-Thru(C) is useful for complex processes but may be overkill for a single form.
* Resource in the Menu(D) requires users to seek help proactively, which is less effective than in- context guidance.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.5: SmartTips):
"For forms with frequent user errors, Guidance SmartTips offer field-specific instructions, and Validation SmartTips enforce correct inputs, improving data integrity directly at the point of entry." The courseGetting Started with Building WalkMe Solutionsadvises:
"Start with SmartTips for form-related issues, using Guidance to clarify field requirements and Validation to catch errors, as they provide targeted, real-time support." Option A, Guidance or Validation SmartTips, is the first solution to suggest.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.5: SmartTips.
WalkMe Editor User Guide, "SmartTips for Forms" Section.
Course:Getting Started with Building WalkMe Solutions, Module 7: Addressing Form Errors.
NEW QUESTION # 19
What role does WalkMe(X) play in Digital Adoption?
- A. It provides Al-powered assistance within workflows to enhance user experience
- B. It replaces the need for any human training sessions
- C. It creates new software applications automatically
- D. It restricts access to applications that users struggle with
Answer: A
NEW QUESTION # 20
Which components should we consider mandatory for all Smart Walk-Thrus? Note: There are 2 correct answers to this question.
- A. Start Points
- B. Splits
- C. Goals
- D. Automation
Answer: A,C
Explanation:
All Smart Walk-Thrus require two mandatory components to function effectively:
* Start Points(A): Define where and when a Smart Walk-Thru begins, ensuring it triggers appropriately (e.g., on a specific page or action).
* Goals(B): Measure the success of the Smart Walk-Thru by tracking whether users complete the intended process, providing critical analytics in Insights.
The other options are not mandatory:
* Splits(C) are optional for handling alternate paths, not required for all Smart Walk-Thrus.
* Automation(D) is an optional feature for automating user actions, not essential.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus):
"Every Smart Walk-Thru must include Start Points to define initiation conditions and Goals to track process completion, ensuring functionality and measurable outcomes." The courseGetting Started with Building WalkMe Solutionsstates:
"Smart Walk-Thrus require Start Points to control when they begin and Goals to evaluate their effectiveness, forming the foundation of any guided process." Options A and B are the mandatory components.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus.
WalkMe Editor User Guide, "Smart Walk-Thru Components" Section.
Course:Getting Started with Building WalkMe Solutions, Module 6: Building Smart Walk-Thrus.
NEW QUESTION # 21
You are building a WalkMe solution to help your users self-serve and prevent common support tickets from being opened repeatedly. You want to add guidance for the top three support tickets to a page on your website and make it stand out for the end user.
What is the best solution to allow for quick and easy access?
- A. Add it to your list of WalkMe content in the Menu.
- B. Create a Survey to ask end users about their feedback.
- C. Create a large ShoutOut to appear in the middle of the page each time the user visits the page.
- D. Create a Mini Menu of content from the top three support tickets and place it next to the support ticket form.
Answer: D
NEW QUESTION # 22
You have created a Smart Walk-Thru to guide users creating a new department on a site. Depending on which option users select from a dropdown at one step in the process, they may need to complete a few additional items before moving forward. Which WalkMe feature could help address this alternate path in a Smart Walk- Thru?
- A. Wait For Condition
- B. Popup Step
- C. Start Point
- D. Split
Answer: D
Explanation:
TheSplitfeature in a Smart Walk-Thru allows Builders to create alternate paths based on user actions or conditions, such as selecting a specific dropdown option. In this case, if users choose a dropdown option that requires additional steps, the Split feature can branch the Smart Walk-Thru to guide them through those steps before rejoining the main flow. This ensures the Smart Walk-Thru adapts dynamically to user choices, providing tailored guidance.
The other options are incorrect:
* Start Point(A) defines where a Smart Walk-Thru begins, not alternate paths.
* Wait For Condition(B) pauses the flow until a condition is met, not for branching.
* Popup Step(D) displays a message or input field, not for managing alternate paths.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2:
Smart Walk-Thrus):
"The Split feature enables branching in Smart Walk-Thrus based on user actions, such as dropdown selections, allowing customized guidance for different paths." The courseGetting Started with Building WalkMe Solutionsexplains:
"Use Split steps to handle alternate paths in a Smart Walk-Thru, like additional steps for specific dropdown choices, ensuring flexible and accurate guidance." Option C, Split, is the correct feature for this scenario.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus.
WalkMe Editor User Guide, "Split Steps" Section.
Course:Getting Started with Building WalkMe Solutions, Module 6: Advanced Smart Walk-Thru Features.
NEW QUESTION # 23
While doing Quality Assurance for a SmartTip, you notice that when you scroll up and down the page the SmartTip appears to scroll up and down as well before snapping back to its proper location next to your element. Which configuration should you adjust to fix this?
- A. Z-Index
- B. Lock to Element
- C. Display Condition
- D. Selected Element→ Appears and disappears as a result of end user action
Answer: B
NEW QUESTION # 24
Which two types of WalkMe content can make up an Onboarding Task?
- A. Resources and Shuttles
- B. Smart Walk-Thrus and Resources
- C. SmartTips and Launchers
- D. Smart Walk-Thrus and Shuttles
Answer: B
Explanation:
AnOnboarding Taskin WalkMe is a collection of steps or content designed to guide users through a set of actions to complete an onboarding process. The two types of WalkMe content that can be included in an Onboarding Task areSmart Walk-Thrus, which provide step-by-step guidance through processes, and Resources, which link to help articles or external documentation to support onboarding. These content types are versatile and align with the goal of guiding users through critical tasks.
The other options are incorrect:
* SmartTips and Launchers(A) are not part of Onboarding Tasks; SmartTips are field-specific, and Launchers trigger other content.
* Resources and Shuttles(C) are partially correct, but Shuttles only navigate to pages, not guide through tasks.
* Smart Walk-Thrus and Shuttles(D) are also partially correct, but Shuttles are not task components.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.8: Onboarding Tasks):
"Onboarding Tasks consist of Smart Walk-Thrus, which guide users through processes, and Resources, which provide supplementary help content to complete onboarding." The courseGetting Started with Building WalkMe Solutionsstates:
"Build Onboarding Tasks using Smart Walk-Thrus for process guidance and Resources for additional support, ensuring users have the tools to complete onboarding." Option B, Smart Walk-Thrus and Resources, is the correct answer.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.8: Onboarding Tasks.
WalkMe Editor User Guide, "Creating Onboarding Tasks" Section.
Course:Getting Started with Building WalkMe Solutions, Module 9: Onboarding Solutions.
NEW QUESTION # 25
Which of the following types of WalkMe content can be added to the Menu?
Note: There are 3 correct answers to this question.
- A. SmartTips
- B. Resources
- C. ShoutOuts
- D. Smart Walk-Thrus
- E. Onboarding Tasks
Answer: B,D,E
NEW QUESTION # 26
What is WalkMe known as the leading provider of?
- A. Digital Adoption Platform
- B. Dynamic Assistance Provider
- C. Digital Application Platform
- D. Direct Adoption Program
Answer: A
NEW QUESTION # 27
When adding new users to an account on a platform, admins must select their permission levels. The company gets a lot of support tickets about users asking what each permission level means or asking to adjust permission levels because they were set up incorrectly. The company already has a help article that lists out all of the permission level definitions, but it isn't used often.
Which of these options would be the best solution to create with WalkMe?
- A. Validation SmartTip
- B. ShoutOut every time admins begin adding a new user
- C. Smart Walk-Thru navigating users to the help Resource
- D. Launcher next to the field that activates a Resource
Answer: D
NEW QUESTION # 28
Your product team has informed you that there is a UI element on the website that has no purpose, is causing user confusion, and they need it removed. They also mentioned that they don't have enough development resources to remove it for at least a few weeks.
What WalkMe solution can you build to help resolve this issue?
- A. Build a mandatory field Launcher and place it on top of the UI element.
- B. Build a Mini Menu and place it next to the button.
- C. Build a Resource to a support article on the UI element.
- D. Build a Launcher that will cover up the UI element and make it invisible.
Answer: D
NEW QUESTION # 29
You're getting ready to plan your next build.
What data/section in Insights can you use to help you determine which content your end users may need you to build next?
- A. Activity Log
- B. Text and Multilanguage
- C. Total Menu Opens
- D. What Users Are Searching For
Answer: D
NEW QUESTION # 30
Where would you go to open a support ticket with WalkMe's technical experts?
- A. Admin Center
- B. WalkMe World Community
- C. Insights
- D. WalkMe Console
Answer: B
Explanation:
To open a support ticket with WalkMe's technical experts, users should visit theWalkMe World Community
, an online platform where customers can access support resources, submit tickets, and engage with WalkMe's support team. This community serves as the primary channel for technical assistance, offering a streamlined process for reporting issues and receiving expert guidance.
The other options are incorrect:
* Insights(B) is an analytics tool for tracking user behavior, not for support.
* WalkMe Console(C) is not a standard WalkMe platform for support; it may refer to internal tools.
* Admin Center(D) manages account settings and permissions, not support tickets.
Extract from Official WalkMe Documentation:
According to the SAP WalkMe Digital Adoption Consultant Study Guide (Section 1.11: Support and Resources):
"The WalkMe World Community is the primary platform for submitting support tickets to WalkMe's technical experts, providing access to help articles and direct support." The courseGetting Started with Building WalkMe Solutionsstates:
"For technical issues, use the WalkMe World Community to open a support ticket, ensuring prompt assistance from WalkMe's support team." Option A, WalkMe World Community, is the correct place to open a support ticket.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.11: Support and Resources.
WalkMe Support Guide, "Accessing WalkMe World Community" Section.
Course:Getting Started with Building WalkMe Solutions, Module 13: Accessing Support.
NEW QUESTION # 31
When doing quality assurance and testing content, which of the options below should we be looking for?
Note: There are 3 correct answers to this question.
- A. The website's background color matches the corporate branding.
- B. Balloons are not blocking important site elements.
- C. Page load time is under ten seconds.
- D. Smart Walk-Thru triggers work as expected.
- E. Content appears as expected.
Answer: B,D,E
Explanation:
Quality assurance (QA) and testing of WalkMe content focus on ensuring that the content functions correctly, displays appropriately, and enhances the user experience without causing disruptions. The key aspects to check include:
* Content appears as expected(B): Verify that WalkMe content (e.g., SmartTips, ShoutOuts) displays with the correct text, styling, and positioning as designed in the Editor.
* Balloons are not blocking important site elements(C): Ensure that WalkMe balloons (e.g., Smart Walk-Thru steps or SmartTips) do not obscure critical UI elements, such as buttons or forms, to maintain usability.
* Smart Walk-Thru triggers work as expected(D): Confirm that triggers (e.g., clicks, page loads) initiate Smart Walk-Thru steps correctly, ensuring smooth guidance.
The other options are incorrect:
* Page load time under ten seconds(A) is a website performance metric, not a WalkMe QA responsibility.
* Website's background color matching corporate branding(E) is outside WalkMe's scope, as it pertains to the website's design.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.4: Quality Assurance):
"During QA, verify that content displays correctly, balloons do not block critical UI elements, and Smart Walk-Thru triggers function as intended. These checks ensure a seamless user experience." The courseGetting Started with Building WalkMe Solutionsstates:
"QA involves confirming that WalkMe content appears as designed, does not obstruct important page elements, and that triggers for Smart Walk-Thrus execute reliably." Options B, C, and D are the correct aspects to focus on during QA.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.4: Quality Assurance.
WalkMe Editor User Guide, "Quality Assurance Best Practices" Section.
Course:Getting Started with Building WalkMe Solutions, Module 5: Testing and QA.
NEW QUESTION # 32
You have been given a project where end users are inputting incorrect information on a form, and the company wants to add some WalkMe content to help people complete the form correctly to improve data integrity.
Which of the following solutions would you suggest FIRST?
- A. Create Guidance or Validation SmartTips
- B. Add a Resouce to the Menu that provides additional details
- C. Onboarding Task to encourage users to complete the form
- D. Create a Smart Walk-Thru to guide users through the process
Answer: A
NEW QUESTION # 33
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