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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

A) The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
B) The wrong CMS has been installed and the correct server needs to be ordered.
C) This message can be ignored as it is not the reason the link is down.
D) The wrong Communication Manager version on the CMS has been selected.

2. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) There is no network connection to CLAN.
B) CM version is not matching CMS setup.
C) CMS version is misconfigured on the system-parameters features form.
D) CMS version is not configured an the system-parameters features farm,

3. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

A) External
B) Local
C) Integrated
D) Adjunct

4. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
B) There is a firewall between the PC and the CMS.
C) The wrong version of Avaya Terminal Emulator has been loaded on the PC.
D) Avaya Terminal Emulator is being used on an unsupported operating system.

5. Which packet is needed to have skill available instead of hunt groups?

A) Silver
B) Standard with EAS
C) Elite with EAS
D) Premium

Solutions: