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Updated: Aug 06, 2026
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What is the duration of the Service-Cloud-Consultant Exam
- Number of Questions: 60
- Format: Multiple choices, multiple answers
- Length of Examination: 105 minutes
- Passing Score: 67%
Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant
For more info visit:
Salesforce Service-Cloud-Consultant Exam Reference
How much Service-Cloud-Consultant Exam Cost
The price of the Service-Cloud-Consultant exam is $200 USD.
Salesforce Service-Cloud-Consultant Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Service Cloud Consultant |
| Exam Number: | CRT-251 |
| Available Languages: | English, Japanese, French, German, Spanish, Brazilian Portuguese |
| Real Exam Qty: | 60 multiple-choice / multiple-select |
| Exam Duration: | 105 minutes |
| Certificate Validity Period: | 3 years (maintenance required via Trailhead) |
| Exam Format: | Multiple choice, Multiple select, Proctored online, Test center (onsite) |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Platform App Builder Sales Cloud Consultant Field Service Consultant |
| Exam Price: | $200 USD |
| Passing Score: | 65% |
| Recommended Training: | Salesforce Service Cloud Training Modules Service Cloud Consultant Trailmix |
| Exam Registration: | Kryterion Webassessor Exam Scheduling Salesforce Certification Registration |
| Sample Questions: | Salesforce Service-Cloud-Consultant Sample Questions |
| Exam Way: | Online proctored exam or authorized test center |
| Pre Condition: | Recommended: Salesforce Administrator certification and approximately 6+ months of hands-on Service Cloud experience |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/servicecloudconsultant |
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Salesforce Service-Cloud-Consultant Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Automation and Process | - Flow and workflow automation for service processes - Entitlements, milestones, and SLAs |
| Integration and Data Management | - Data model considerations for Service Cloud - Integration with external service systems |
| Service Cloud Implementation | - CTI (Computer Telephony Integration) concepts - Email-to-Case and Web-to-Case setup |
| Service Cloud Analytics and Reporting | - Reports and dashboards for service performance - Key service KPIs and metrics |
| Omni-Channel and Digital Engagement | - Omni-Channel routing configuration - Chat, messaging, and digital support channels |
| Case Management and Service Console | - Case lifecycle and routing strategies - Service Console configuration and productivity tools |
| Service Cloud Solution Design | - Service Cloud feature selection and architecture - Customer service processes and use case design |
| Knowledge Management | - Knowledge search and content delivery - Salesforce Knowledge setup and article lifecycle |
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