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Updated: Sep 16, 2026

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How to book the CRT-261 Exam

These are following steps for registering the CRT-261 exam. Step 1: Visit Webassessor Exam Registration Step 2: Signup/Login to Webassessor Step 3: Select the onsite proctored or online proctored delivery method of Certification Exam Step 4: Select Date, time and confirm with a payment method

For more information, please click here.

Salesforce CRT-261日本語 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Certification Preparation for Service Cloud Consultant
Exam Number:CRT-261
Available Languages:Japanese, English, French, Spanish, German
Exam Format:Multiple-choice, Scenario-based, Multiple-select
Certificate Validity Period:3 years
Exam Price:USD 200
Real Exam Qty:60
Passing Score:67%
Exam Duration:105 minutes
Related Certifications:Salesforce Certified Administrator
Salesforce Certified Platform App Builder
Recommended Training:Service Cloud Administration (ADX261)
Trailhead Service Cloud Consultant Certification Trailmix
Exam Registration:Webassessor Registration
Sample Questions:Salesforce CRT-261日本語 Sample Questions
Exam Way:Online proctored or onsite testing center
Pre Condition:Recommended: Salesforce Certified Administrator credential and hands-on experience with Service Cloud projects; no mandatory prerequisites
Official Syllabus URL:https://trailhead.salesforce.com/en/credentials/service-cloud-consultant

How much CRT-261 Exam Cost

The price of the CRT-261 exam is $200 USD.

Salesforce CRT-261日本語 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Explain the knowledge article lifecycle including creation, publishing, consumption, and feedback
Topic 2
  • Given business process requirements, determine the appropriate approach to manage Knowledge adoption and maintenance
Topic 3
  • Given a scenario, determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test, and document)
Topic 4
  • Explain the design considerations (user interface, user profiles, objects to expose, sharing model, reporting, etc.) and best practices when configuring an interaction channel solution (mobile, phone, email, web, chat, or social media).
Topic 5
  • Describe the relationships between cases and other areas such as assets, entitlements, work orders, Communities, Live Agent, and Knowledge.
Topic 6
  • Understand the key factors to consider when implementing a Knowledge data migration strategy
Topic 7
  • Given a set of KPIs, determine the appropriate case management solution
  • Identify use cases and capabilities of Social Customer Service
Topic 8
  • Given a scenario, determine appropriate contact center licensing and deployment strategies
Topic 9
  • Given a scenario, identify the appropriate Service Console features to meet the business need
Topic 10
  • Given a set of requirements, determine how to configure data categories, article types, articles, and publishing workflow
Topic 11
  • Given a scenario, evaluate the considerations when designing reports and dashboards to serve different stakeholders (agents, supervisors, managers, executives).
Topic 12
  • Explain the use cases and benefits for different interaction channels
  • Identify the benefits of a knowledge base
Topic 13
  • Given a scenario, understand the use cases and benefits for implementing CTI, Communities, and Field Service Lightning

Reference: https://trailhead.salesforce.com/en/academy/classes/crt261-certification-preparation-for-service-cloud-consultant/

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