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Updated: Jul 26, 2026

No. of Questions: 70 Questions & Answers with Testing Engine

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Choosing Purchase: "Online Test Engine"
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Apple SVC-19A Exam Syllabus Topics:

TopicDetails
Topic 1
  • Apple Product Knowledge: This topic of the Apple Service Fundamentals certification exam is all about specifications, features, and functionalities of different Apple devices.
Topic 2
  • Troubleshooting Techniques: In this topic of the Apple Service Fundamentals certification exam, you learn how to diagnose and resolve basic software and hardware issues.
Topic 3
  • Repair Procedures: This topic of the Apple SVC-19A exam evaluates skills of hardware maintenance managers about repairing Apple devices and safety protocols.
Topic 4
  • Apple Services: Aspiring hardware maintenance managers who attempt the Apple SVC-19A get knowledge about different services of Apple, including App Store, iCloud, and AppleCare.
Topic 5
  • Customer Interaction: Apple hardware maintenance managers learn such practices that ensure effective support and communication in a customer service environment.

Reference: https://support.apple.com/en-us/HT209652

Apple SVC-19A Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Service Fundamentals Exam
Exam Number:SVC-19A
Exam Price:$150 USD (varies by region)
Certificate Validity Period:Indefinite / No expiration
Passing Score:80% (56/70); minimum 10/12 in ESD and Safety sections
Related Certifications:Apple Certified iOS Technician (ACiT)
Apple Certified Mac Technician (ACMT)
Apple Certified Service Professional (ACSP)
Available Languages:English, Japanese, French, German, Spanish
Exam Duration:120 minutes
Exam Format:Multiple-choice, Multiple-select, Matching
Real Exam Qty:70 plus 7 unscored survey questions
Recommended Training:AppleCare Technician Training
Apple Service Fundamentals Training
Exam Registration:Apple Certification Portal
Pearson VUE Registration
Sample Questions:Apple SVC-19A Sample Questions
Exam Way:Computer-based; online proctored or at Pearson VUE authorized test centers
Pre Condition:No mandatory prerequisites; basic knowledge of Apple products recommended; intended for AASP/SSA technicians or aspiring service professionals
Official Syllabus URL:https://support.apple.com/en-us/HT209652

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Frequently Asked Questions

What's the difference of the three versions of SVC-19A study material?

Online test engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced.
Online Test Engine supports offline practice, while the precondition is that you should run it with the internet at the first time.
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PDF version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs.

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