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Updated: Sep 15, 2026
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HDI QQ0-300 Exam Overview:
| Certification Vendor: | HDI |
|---|---|
| Exam Name: | HDI Qualified Help Desk Manager |
| Exam Number: | QQ0-300 |
| Certificate Validity Period: | Lifetime |
| Passing Score: | 80% |
| Exam Duration: | 75 minutes |
| Real Exam Qty: | 65 |
| Related Certifications: | HDI Support Center Director (SCD) HDI Qualified Help Desk Analyst (HDA) |
| Available Languages: | English |
| Exam Price: | USD $195 - $250 |
| Exam Format: | Multiple Choice, Scenario-Based |
| Recommended Training: | HDI Certification Standard HDI Help Desk Manager Course |
| Exam Registration: | Pearson VUE HDI Official Registration |
| Sample Questions: | HDI QQ0-300 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended: 2-3 years of help desk/support center management experience; no mandatory prerequisites |
| Official Syllabus URL: | https://www.thinkhdi.com/certification |
HDI QQ0-300 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Financial & Resource Management | 15% | - Capacity & Resource Planning
|
| Customer Experience & Quality | 15% | - Continuous Improvement
|
| Service Strategy & Alignment | 20% | - Business Alignment
|
| Operational Management | 25% | - Technology & Tools
|
| Leadership & Staff Management | 25% | - Workforce Planning
|
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