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Updated: Aug 22, 2026
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MB-230 Structure
- The cost of such an exam is $165 based on the country, where the exam is proctored.
- The number of questions ranges from 40 to 60.
- The format of the questions can be multiple-choice, drag and drop, build lists, active screen, etc.
- It is delivered in English.
- Candidates can take 180 minutes to complete the final exam.
Microsoft MB-230 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Microsoft Dynamics 365 Customer Service Functional Consultant |
| Exam Number: | MB-230 |
| Exam Duration: | 120 minutes |
| Available Languages: | English, Japanese, Chinese (Simplified), Korean, German, French, Spanish, Portuguese (Brazil), Italian |
| Exam Price: | $165 USD (may vary by country/region) |
| Passing Score: | 700/1000 |
| Exam Format: | Multiple choice, Case studies, Drag and drop, Best answer, Active screen / scenario-based questions |
| Real Exam Qty: | 40-60 |
| Related Certifications: | Microsoft Dynamics 365 Customer Service Functional Consultant Associate |
| Certificate Validity Period: | 1 year (renewable via Microsoft Learn assessment) |
| Recommended Training: | Microsoft Learn MB-230 Learning Path Instructor-led training (Microsoft Dynamics 365 Customer Service) |
| Exam Registration: | MB-230 Exam Details Page Microsoft Certification Exam Registration (Pearson VUE) |
| Sample Questions: | Microsoft MB-230 Sample Questions |
| Exam Way: | Online proctored exam or onsite testing center via Pearson VUE |
| Pre Condition: | No formal prerequisites required. Recommended: basic understanding of Dynamics 365 and customer service operations. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/dynamics-365-customer-service-functional-consultant-associate/ |
Microsoft MB-230 Practice Test Questions, Microsoft MB-230 Exam Practice Test Questions
The candidates for the MB-230: Microsoft Dynamics 365 Customer Service exam are looking to obtain the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. These individuals possess competence in implementing omnichannel solutions focusing on quality, efficiency, service, reliability, and customer satisfaction. The applicants should have expertise in designing and implementing service management reports and visualizations offered by and in collaboration with the Solution Architects.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
Microsoft MB-230 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analyze and improve customer service insights | - Reporting and dashboards
|
| Topic 2: Manage service level agreements (SLAs) and entitlements | - Entitlements
|
| Topic 3: Configure Dynamics 365 Customer Service | - Manage cases and queues
|
| Topic 4: Implement omnichannel for customer service | - Omnichannel setup
|
| Topic 5: Manage cases and knowledge | - Case management
|
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