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Updated: Jul 30, 2026
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HP HP3-X03 Exam Overview:
| Certification Vendor: | HP Inc. |
| Exam Name: | Servicing HP ProBook Notebook Products |
| Exam Number: | HP3-X03 |
| Available Languages: | English |
| Exam Price: | USD 89 - 129 |
| Related Certifications: | HP Certified Service Technician HP Notebook Service Certification |
| Real Exam Qty: | 68 - 100 |
| Passing Score: | 70% |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Choice, Multiple Response |
| Recommended Training: | HP University Service Training HP ProBook Maintenance and Service Guides |
| Exam Registration: | HP Partner First Portal Pearson VUE HP Inc. Registration |
| Exam Way: | Web-based, non-proctored online exam; must be completed within 24 hours after purchase |
| Pre Condition: | Active HP Learner ID; recommended hands-on experience servicing HP notebooks; no mandatory prerequisite exam |
| Official Syllabus URL: | https://home.pearsonvue.com/hpi |
HP HP3-X03 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Firmware, Software & Spare Parts | 20% | - Driver and software installation - BIOS update and recovery procedures - HP spare parts ordering and identification - Warranty and service policy compliance |
| Topic 2: Troubleshooting & Diagnostics | 30% | - HP PC Hardware Diagnostics UEFI usage - Display, audio, and network issues - POST error codes and LED indicators - Thermal and overheating problems - Power-on and boot failure diagnosis |
| Topic 3: ProBook Product Overview & Architecture | 20% | - ProBook series models and specifications - System architecture and component identification - Power system and AC/DC adapters - BIOS, UEFI and system configuration |
| Topic 4: Removal, Replacement & Disassembly | 30% | - System board and peripheral replacement - Safety precautions and ESD procedures - Replacement of internal components: memory, storage, battery - Display assembly and keyboard replacement - Disassembly sequence and tool usage |
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