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Updated: Aug 10, 2026

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Genesys GCX-GCD Exam Overview:

Certification Vendor:Genesys
Exam Name:Genesys Cloud CX: Developer Certification
Exam Number:GCX-GCD
Exam Duration:120 minutes
Real Exam Qty:55
Exam Format:Multiple Choice
Passing Score:65%
Related Certifications:Genesys Cloud CX Professional Certification
Available Languages:English
Exam Price:$500 USD
Sample Questions:Genesys GCX-GCD Sample Questions
Exam Way:Online proctored exam
Pre Condition:No formal prerequisite required. Developer experience with APIs, integrations, and Genesys Cloud CX platform is recommended.
Official Syllabus URL:https://beyond.genesys.com/explore/course/genesys-cloud-cx-developer-certification

Genesys GCX-GCD Exam Syllabus Topics:

TopicDetails
Topic 1
  • Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.
Topic 2
  • Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.
Topic 3
  • Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.
Topic 4
  • Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Topic 5
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.

Reference: https://beyond.genesys.com/explore/course/genesys-cloud-cx-developer-certification

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