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Updated: Jun 19, 2026
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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:
1. Which two configurations are required when creating a new action map?
(Choose two)
Response:
A) Target segment
B) Engagement window size
C) Engagement action type
D) Language pack
2. In GPE, what is a "Journey"?
Response:
A) A training module for GPE AI models
B) A list of queue transfers within IVR
C) A summary report of daily routing activity
D) The path a visitor takes across touchpoints and channels
3. Predictive Engagement reports in Genesys Cloud can be scheduled for automated delivery.
(True/False)
Response:
A) True
B) False
4. Which two insights can an agent gain from a visitor's interaction history?
(Choose two)
Response:
A) Internal server processing times
B) Outcome scores per page
C) Which action maps previously triggered
D) Visitor scroll patterns
5. In the Queue Impact View, which KPI would most likely be tracked for a sales-focused outcome?
Response:
A) Conversion rate
B) Transfer rate
C) Wait time
D) Sentiment score
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C,D | Question # 5 Answer: A |
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