Exam Code: CTL-001
Exam Name: Certified Team Leader (CTL)
Certification Provider: GAQM
Corresponding Certification: GAQM: Management

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Updated: Jul 25, 2026

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GAQM CTL-001 Exam Overview:

Certification Vendor:	GAQM
Exam Name:	Certified Team Leader (CTL) Exam
Exam Number:	CTL-001
Passing Score:	70% (49 out of 70)
Exam Price:	190 USD
Related Certifications:	Certified Call Centre Manager (CCCM)
Available Languages:	English
Exam Duration:	60 minutes
Exam Format:	Multiple Choice Questions, AI-Proctored Online
Certificate Validity Period:	Valid for Life
Real Exam Qty:	70
Recommended Training:	GAQM Recommended E-Course
Exam Registration:	GAQM Official Registration
Sample Questions:	GAQM CTL-001 Sample Questions
Exam Way:	Online AI-proctored exam, available 24/7, voucher valid for 2 attempts within 8 months
Pre Condition:	No formal prerequisites; E-Course recommended but not mandatory
Official Syllabus URL:	https://gaqm.org/certifications/management_certifications/ctl

GAQM CTL-001 Exam Syllabus Topics:

Topic	Details
Topic 1	Leadership Skills: This section covers demonstrating essential leadership qualities. It covers managing time and energy effectively, understanding what makes a good leader, and using communication as a leadership tool.
Topic 2	Self-Leadership: This module is designed for First line and Middle Managers and focuses on self-leadership. Candidates will explore self-awareness by understanding who they are and how to manage change effectively.
Topic 3	Team Building: This section of the exam measures the skills of Business Managers and covers various types of teams, the TORI model, and the Team Player Survey. Candidates will learn about the stages of team development and the essential communication skills necessary for effective teamwork. Additionally, this module addresses shared leadership, managing team conflict, and obtaining consensus, along with techniques for team problem-solving such as SWOT analysis.
Topic 4	Building Better Teams: This module targets First Line and Middle Managers, defines what constitutes a team, and establishes team norms. Candidates will explore the importance of working collaboratively and identify their team player type.

Reference: https://gaqm.org/certifications/management_certifications/ctl

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