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Updated: Sep 02, 2026
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Peoplecert CMS7 Exam Overview:
| Certification Vendor: | PeopleCert / AXELOS |
|---|---|
| Exam Name: | ITIL V3 Foundation Certificate in IT Service Management |
| Exam Number: | CMS7 |
| Exam Duration: | 60 (75 for non-native English speakers) |
| Real Exam Qty: | 40 |
| Exam Price: | ≈ $220–$300 USD / £180–£240 GBP |
| Certificate Validity Period: | Lifetime (no renewal required) |
| Passing Score: | 65% (26 out of 40) |
| Related Certifications: | ITIL V3 MALC ITIL V3 Intermediate ITIL V3 Expert |
| Available Languages: | Spanish, Dutch, English, French, Chinese, Portuguese, Japanese, German |
| Exam Format: | Single Answer, Closed Book, Multiple Choice |
| Recommended Training: | AXELOS Accredited Training Providers PeopleCert Learning Resources |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | Peoplecert CMS7 Sample Questions |
| Exam Way: | Online Remote Proctored / In-Person Test Center |
| Pre Condition: | No formal prerequisites; completion of accredited training recommended |
| Official Syllabus URL: | https://www.peoplecert.org/exams/itil-v3-foundation |
Peoplecert CMS7 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Generic Concepts and Definitions | 10% | - Service Level Agreements - Key Terminology - Service Assets and Configuration |
| Topic 2: Selected ITIL Processes | 25% | - Release and Deployment Management - Problem Management - Service Asset and Configuration Management - Service Level Management - Incident Management - Change Management |
| Topic 3: Functions and Roles | 10% | - Technical Management - Key Roles - Application Management - IT Operations Management - Service Desk |
| Topic 4: Technology and Architecture | 5% | - Architectural Considerations - Enabling Technology |
| Topic 5: Service Management as a Practice | 15% | - Concept of Service and Service Management - Stakeholders and Value Creation - Governance and Best Practice |
| Topic 6: ITIL Service Lifecycle | 20% | - Service Strategy - Service Transition - Service Design - Service Operation - Continual Service Improvement |
| Topic 7: Key Principles and Models | 15% | - Process Model - Governance Model - Deming Cycle - Service Portfolio |
Peoplecert ITIL V3 Foundation Sample Questions:
Question 1
The difference between service metrics and technology metrics is BEST described as?
A. Service metrics measure maturity and cost; Technology metrics measure efficiency and effectiveness
B. Service metrics include critical success factors and Key Performance Indicators; Technology metrics include availability and capacity
C. Service metrics measure the end to end service; Technology metrics measure individual components
D. Service metrics measure each of the service management processes; Technology metrics measure the infrastructure
Question 2
Which of the following activities is performed by application management?
A. Deciding who the vendor of the storage devices will be
B. Agreeing the service levels for the service supported by the application
C. Defining where the vendor of an application should be located
D. Ensuring that the required functionality is available to achieve the required business outcome
Question 3
Which process is responsible for providing the rights to use an IT service?
A. Access management
B. Change management
C. Incident management
D. Request fulfilment
Question 4
Effective release and deployment management enables the service provider to add value to the business by?
A. Ensuring that all assets are accounted for
B. Verifying the accuracy of all items in the configuration management database
C. Ensures that the fastest servers are purchased
D. Delivering change, faster and at optimum cost and minimized risk
Question 5
Which of the following are types of communication you could expect the functions within Service Operation to perform?
1) Communication between Data Centre shifts
2) Communication related to changes
3) Performance reporting
4) Routine operational communication
A. 1, 2 and 4 only
B. 2 and 3 only
C. All of the above
D. 1 only
Solutions:
| Question 1 Answer: C | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: C |
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