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Updated: Aug 30, 2026
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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - Software Asset Management Professional Exam |
| Exam Number: | CIS-SAM |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 3 years |
| Exam Price: | $250 USD |
| Related Certifications: | CIS-ITSM CIS-DF (Data Foundations) CIS-HAM |
| Exam Format: | Multiple Select (Multiple Answers), Multiple Choice (Single Answer) |
| Real Exam Qty: | 60 |
| Passing Score: | Approx. 70% (variable cut score) |
| Recommended Training: | Implementer Software Asset Management (SAM) Professional SAM Professional Fundamentals On-Demand |
| Exam Registration: | Pearson VUE Scheduling ServiceNow University Registration |
| Sample Questions: | ServiceNow CIS-SAM Sample Questions |
| Exam Way: | Online proctored via Pearson VUE OnVUE or onsite at authorized test centers |
| Pre Condition: | Must hold CIS-DF (Certified Implementation Specialist - Data Foundations) certification; recommended 3-6 months of implementation experience |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-software-asset-management?id=kb_article_view&sysparm_article=KB0011570 |
Preparation Guide for ServiceNow CIS-SAM: Certified Implementation Specialist-Software Asset Management Exam
Introduction
Based in California, ServiceNow offers a cloud infrastructure framework to support companies manage digital workflows for enterprise processes and has been praised for innovation as well. ServiceNow is a Santa Clara-based American software firm that offers and administers this CIS-SAM exam test. ServiceNow, founded by Fred Luddy in 2004, is listed on the New York Stock Exchange and is a part of the Russell 1000 and S&P 500 Index. ServiceNow delivers automated workflows that create outstanding interactions and unlock value. ServiceNow trusts technology's potential to decrease the complexity in our careers and help us work easier. In modern automated workflows, they transform traditional manual forms of operating.
ServiceNow offers an expansive portfolio of IT, HR, Client Service, and other branches that span the Already Platform training offerings. They show you how to function easily and refine your usage, whether you are just getting started or preparing to expand your expertise and knowledge in ServiceNow. Demand for specialists at ServiceNow is growing rapidly.
A centralized process for monitoring the vendor portfolio of your business and completing the vendor assessment and remediation lifecycle is supported by the Vendor Risk Management application. Integrating with other GRC applications often provides top-down traceability for tracking and threat compliance. Certification by ServiceNow allows users the knowledge and confidence to take maximum advantage of the ServiceNow software. Participants learn how to configure, adapt and create with real-world experiences and a hands-on approach to training and qualification programmes. ServiceNow Qualification Assessments are computer-based, multi-choice exams delivered by ServiceNow training partner Kryterion. Often available as internet processing.
This article describes the examination in depth for all the issues discussed and with the aid of the preparatory material. The analysis challenge is often addressed with approaches to solve this difficulty by examining the CIS-SAM exam dumps.
Subject to availability, appointments can be taken in advance or on the actual test day. To register and register for the CIS-SAM test, please visit the WebAssessor. Online processing is required for this test. Each claimant must register for the examination by means of the ServiceNow Webbassessor website using the voucher obtained by obtaining the training required for software asset management (SAM). Voucher codes are non-transferable and only qualify the user to participate in the Certified Implementation Specialist Vendor Risk Management Test.
Prerequisite course booking:
The cancellation and rescheduling procedures shall extend (see Terms and Conditions)
Individuals can use this connection to access the Learning Portal.
Individuals with an OKTA/SSO username can navigate the Learning Portal directly to the Self-Register.
Private instruction is eligible with a flat rate of up to 16 learners. For more guidance and pricing specifics, please visit ServiceNow Website.
Each test user has the choice of taking an exam at the Certified Testing Center or as an online test during the registration period. The Accredited Deployment Professional exam is carried out in both test locations using a simple, user-friendly framework customized to the ServiceNow studies. The Kryterion testing network is global and all locations have a safe, comfortable testing area. Applicants apply for the exam on a set date and period, meaning there is no waiting and a place in the examination centre is allocated. As an online-processed test, each applicant may also opt to take the exam. This assessment atmosphere requires the candidate to take a test on his or her system if such requirements are fulfilled.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sam-blueprint.pdf
| Section | Weight | Objectives |
|---|---|---|
| Data Integrity – Attributes and Sources for the Data | 28% | - Content Services and Publisher Packs - Importing Data - Software Discovery and Normalization |
| Operational Integration of Software Processes | 13% | - Service Catalog and Procurement Integration - Software Remediation and Reclamation - Contract and Change Management |
| Software Asset Core Overview & Fundamentals | 14% | - Process Architecture - Software Asset Management Basics - Application Overview and Recommended Practices |
| Extending SAM | 15% | - Reporting, Dashboards and Maintenance - Installation Optimization and Metering - Software Model Lifecycle and Retirement |
| Practical Management of Software Compliance | 30% | - Software Products and Models - License Metrics, Entitlements and Allocations - Software Reconciliation and Compliance |
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