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Updated: Aug 26, 2026
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Salesforce BA-201 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Business Analyst Exam (BA-201) |
| Exam Number: | BA-201 |
| Exam Duration: | 105 minutes |
| Available Languages: | English |
| Certificate Validity Period: | 1 year (maintenance required via Salesforce Trailhead) |
| Real Exam Qty: | 60-65 |
| Exam Price: | USD 200 |
| Related Certifications: | Salesforce Certified Platform App Builder Salesforce Certified Administrator |
| Passing Score: | 62% |
| Exam Format: | Multiple Select, Multiple Choice |
| Recommended Training: | Salesforce Business Analyst Certification Guide Salesforce Trailhead Business Analyst Modules |
| Exam Registration: | Official Salesforce Certification Page Salesforce Certification Registration |
| Sample Questions: | Salesforce BA-201 Sample Questions |
| Exam Way: | Online proctored or test center (Kryterion Webassessor) |
| Pre Condition: | No strict prerequisites, but Salesforce Administrator certification or equivalent experience is strongly recommended. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/certification-detail |
Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Requirements Development and Management | 25% | - Requirements elicitation techniques - Requirements documentation and validation |
| User Stories and Agile Practices | 15% | - Writing effective user stories and acceptance criteria - Agile/Scrum collaboration with development teams |
| Data and Process Understanding in Salesforce | 20% | - Process mapping and optimization - Data modeling concepts in Salesforce |
| Business Analysis Fundamentals | 20% | - Role of a Business Analyst in Salesforce ecosystem - Business process analysis and improvement |
| Stakeholder Engagement | 20% | - Stakeholder identification and analysis - Communication and collaboration strategies |
Salesforce Certified Business Analyst Sample Questions:
Question 1
A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA's evaluation to inform decisions about UC's future implementations of Sales Cloud and Service Cloud.
What should the BA use for their evaluation?
A. Entity Relationship Diagram (ERD)
B. Cross-functional flowchart
C. Universal Process Notation (UPN)
Question 2
After stakeholders formally signed off on requirements, the business analyst (BA) received numerous emails requesting changes to Salesforce during uses acceptance testing (UAT). The BA quickly became overwhelmed by the requests and needs a way to organize and peritonitis them.
What should the BA use to help them organize these requests?
A. Scope statement specification
B. Change request log
C. Gap analysis document
Question 3
Northern Trail Outfitters is implementing Marketing Cloud. Stakeholders are having a difficult time conceptualizing how Marketing Cloud uses insights to create journeys. The Business analyst (BA) has been asked to show stakeholders how it works so the implementation project can move forward. Timelines are two tight to present a demo, and approval from stakeholders is needed soon in order to keep the project on track.
What should the BA do to help stakeholders visualize how it will work?
A. Create a UPN (Universal Process Notation) diagram.
B. Build a capability model.
C. Schedule a storyboarding session.
Question 4
Universal Containers wants to build a simple activity capture process for leads. One of the objectives is to minimize technical debt and inherit new features of the Salesforce Platform in future releases.
What should the business analyst recommend to meet the requirements'
A. Standard object for activity capture, screen Flow user interface
B. Standard object for activity capture, custom Lightning Web Component user interface
C. Custom object for activity capture, custom Lightning web component user interface
Question 5
The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing the changes. The BA is unaware of deployment and testing challenges.
What should the BA do to resolve these challenges with the release team?
A. Involve the stakeholders in the business requirements gathering sessions.
B. Provide detailed test cases to validate the functional requirements
C. Associate each set of metadata -changes to the corresponding user story.
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: C |
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