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Updated: Jul 31, 2026
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Apple 9L0-412 Exam Overview:
| Certification Vendor: | Apple |
| Exam Name: | OS X Support Essentials 10.8 Exam |
| Exam Number: | 9L0-412 |
| Related Certifications: | Apple Certified Mac Technician (ACMT) |
| Available Languages: | English, French, German, Japanese, Spanish |
| Passing Score: | 730 / 73% |
| Real Exam Qty: | 80–86 (plus 5 unscored survey questions) |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple-choice, True/false, Fill-in-the-blank, Scenario-based |
| Exam Price: | Approx. $150 USD |
| Exam Duration: | 105–120 |
| Recommended Training: | OS X Support Essentials 10.8 Official Course |
| Exam Registration: | Pearson VUE Registration Apple Training & Certification |
| Sample Questions: | Apple 9L0-412 Sample Questions |
| Exam Way: | Proctored onsite at Pearson VUE testing centers; online proctoring not available for this retired exam |
| Pre Condition: | No mandatory prerequisites; recommended experience with OS X Mountain Lion and basic IT support knowledge |
| Official Syllabus URL: | https://training.apple.com/ |
Apple 9L0-412 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Maintenance | 10% | - Common Issue Resolution
|
| Topic 2: Network Configuration and Services | 15% | - Network Services
|
| Topic 3: User Accounts and Security | 20% | - User Account Types
|
| Topic 4: Installation and Configuration | 20% | - Install OS X Mountain Lion
|
| Topic 5: Applications and Processes | 15% | - System Processes
|
| Topic 6: File Systems and Data Management | 20% | - Data Access and Backup
|
Apple OS X Support Essentials 10.8 Sample Questions:
1. In OS X Mountain Lion, where do most applications that are NOT sandboxed store their user-specific preferences?
A) In .DS_Store files, at the root level of ~/
B) In a preferences database file in ~/Library/
C) In a preferences database file in /Library/
D) In application-specific preferences files in ~/Library/Preferences/
2. How does OS X Mountain Lion handle third-party, 32-bit kernel extensions (KEXTs)?
A) It moves them to /Library/Extensions/Disabled/.
B) It runs them in compatibility mode.
C) It ignores them.
D) It prompts the user with an option to convert them to 64-bit.
3. How do you start up an OS X Mountain Lion computer in single-user mode?
A) Start up from the Mountain Lion Recovery system partition, and enter the command reboot single in Terminal.
B) Hold down Shift-Option while the computer restarts.
C) Select Single-User Mode in the Startup Disk pane of System Preferences and restart the computer.
D) Hold down Command-S while the computer restarts.
4. You want to manage configuration profiles on a Mac that has Mountain Lion installed, but the Profiles preferences icon is NOT present in the System Preferences window. What is a likely explanation?
A) The Mac is not enrolled with Profile Manager.
B) Profiles have been disabled in the Security & Privacy pane of the Mac.
C) There are no profiles installed on the Mac.
D) You are not logged in as an administrator user.
5. If you use the Get Info window to change Sharing & Permissions settings on a file or folder, Finder preserves and can revert to the previous settings until the window is closed.
A) True
B) False
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |
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