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Updated: Sep 17, 2026
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Avaya 3000-2 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000.2 |
| Exam Format: | Multiple Choice |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) – Small and Medium Enterprise (SME) Communications Avaya Certified Implementation Specialist (ACIS) – Small and Medium Enterprise (SME) Communications |
| Available Languages: | English |
| Sample Questions: | Avaya 3000-2 Sample Questions |
| Exam Way: | Delivered through Avaya-authorized testing platforms or authorized testing centers, depending on the certification program. |
| Pre Condition: | Official Avaya training and experience with Avaya IP Office/SME Communications solutions are recommended for ACSS candidates. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Administration | - Administrative Management
|
| Topic 2: Maintenance and Troubleshooting | - System Support
|
| Topic 3: Applications and Services | - Communication Services
|
| Topic 4: Installation and Configuration | - System Deployment
|
| Topic 5: SME Communications Solution Architecture | - Platform Overview
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Secure Digital (SD) card commands can be invoked from which three sources? (Choose three.)
- A. IP Office System Monitor
- B. System Status Application (SSA)
- C. IP Office Manager
- D. VoiceMail Pro Client
- E. Avaya phones
Correct Answer: B,C,E 🗳️
Which three are required to get UMS working on a client PC? (Choose three.)
- A. VoiceMail Pro installed with the UMS option loaded on a server
- B. MAPI Profile installed and configured on the VoiceMail Pro server
- C. UMS Client application installed on the user's PC
- D. UMS Web Service is enabled on the User Profile in the configuration
- E. a compatible Internet browser
Correct Answer: A,B,E 🗳️
A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existing Juniper VPN gateway for their remote workers and would like to provide hard phones for their remote workers to login at home. Which two are needed to accomplish this? (Choose two.)
- A. Modified 46vpnsettings.txt file
- B. 1616 IP Phone with VPN software
- C. VPN Phone license for each remote worker
- D. 4620 IP Phone with VPN software
- E. VPN gateway for each remote worker
Correct Answer: A,D 🗳️
A customer has an existing network of three IP Office systems with Small Community Networking and Voicemail Pro at their main location. Each location has their own set of outside lines. They would like to add in redundancy for their voicemail server in case the network between the main office and the remote office goes down. Which two must be added to the IP Office network and configuration to accomplish this? (Choose two.)
- A. Distributed Voicemail license at the remote locations
- B. VoiceMail Pro Server at each location
- C. Distributed Voicemail license at the main office
- D. Preferred Edition license at each location
- E. Backup Voicemail license at the remote locations
Correct Answer: B,D 🗳️
With the release of 1.2 CCR, you now have the ability to have Wallboards. How is the number of unique Wallboard accounts determined?
- A. It is equal to the number of licensed Users.
- B. It is a separately licensed feature of CCR.
- C. It is equal to the number of licensed Supervisors.
- D. It is equal to the number of licensed Administrators.
Correct Answer: C 🗳️
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