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HP HP2-I57 Exam Syllabus Topics:

HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)

A) The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.
B) The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
C) The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.
D) The partner must install the HP software on all HP and non-HP customer devices.

2. Name a capability available within HP Essential Support.

A) Online status tracking during repair of product while at the repair center
B) Ability to order replacement parts from HP for defective third-party components
C) Guaranteed 24 x 7 support and next-day turnaround
D) Remote problem diagnosis and troubleshooting to resolve most issues

3. Name two specific pain points a customer might have that HP Premium+ Support Services can help address.
(Select two.)

A) Customer needs to focus on CapEx rather than OpEx.
B) Employees are less productive due to maintenance issues.
C) Changing trends have had a negative impact on business performance.
D) Customer is not set up for remote or hybrid working.
E) Customer is facing increased cyberthreats.

Solutions: