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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about costs is CORRECT?

A) Costs imposed on the consumer are costs of service warranty
B) Costs imposed on the consumer are costs of service utility
C) Costs removed from the consumer are part of service consumption
D) Costs removed from the consumer are part of the value proposition

2. What should be used to set user expectations for request fulfilment times?

A) The service levels of the supplier
B) The consumer demand for the service
C) The time that the customer indicates for service delivery
D) The time needed to realistically deliver the service

3. What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues?

A) Problem analyst
B) Change authority
C) Service desk agent
D) Service level manager

4. Which describes the 'plan' value chain activity?

A) It ensures that service components are available when and where they are needed, and meet agreed specifications
B) It ensures a shared understanding of the current status and vision for all products and services across the organization
C) It ensures that services are delivered and supported according to agreed specifications and stakeholders' expectations
D) It ensures continual improvement of products, services, and practices across all value chain activities

5. Which will help solve incidents more quickly?

A) Detailed procedural steps for incident investigation
B) Escalating all incidents to support teams
C) Target resolution times
D) Collaboration between teams

Solutions: