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Updated: Oct 16, 2026
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Salesforce NP-Con-102 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Nonprofit Cloud Consultant Exam |
| Exam Number: | NP-Con-102 |
| Certificate Validity Period: | 1 year (requires periodic maintenance via Salesforce Trailhead modules) |
| Exam Format: | Multiple Select, Multiple Choice |
| Exam Duration: | 105 minutes |
| Passing Score: | Approximately 68% |
| Real Exam Qty: | 60-65 |
| Available Languages: | Japanese, Simplified Chinese, English |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Sales Cloud Consultant Salesforce Certified Platform App Builder |
| Exam Price: | $200 USD (standard registration fee) |
| Recommended Training: | Salesforce Nonprofit Cloud Trailhead Learning Salesforce Partner Training Courses |
| Exam Registration: | Salesforce Certification Portal Webassessor (Kryterion Exam Platform) |
| Sample Questions: | Salesforce NP-Con-102 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | Recommended: Salesforce Administrator certification or equivalent experience with Salesforce platform and Nonprofit Cloud solutions |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/nonprofitcloudconsultant |
Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Program and Service Management | - Program Lifecycle Management
|
| Nonprofit Cloud Fundamentals | - Salesforce Nonprofit Cloud Data Model
|
| Fundraising and Engagement | - Donor Management
|
| Reporting, Analytics, and Integration | - Integration Concepts
|
| Case Management and Service Delivery | - Service and Case Tracking
|
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
A nonprofit wants to deploy Nonprofit Cloud Case Management into its production org. Which two prerequisites should be considered prior to installing Case Management? (Choose 2)
- A. Enable My Domain
- B. Ensure Volunteers for Salesforce is properly configured
- C. Ensure appropriate licenses are provisioned
- D. Install NPSP
Correct Answer: A,C 🗳️
Explanation: Only visible for Prep4King members. You can sign-up / login (it's free).
A nonprofit, who does a lot of mail appeals to donors, asks their consultant for the best solution to keep their constituents' addresses formatted properly to ensure the mail reaches them. What should the consultant recommend?
- A. Sender Authentication Package
- B. Customer Data Platform
- C. Insights Platform Data Integrity
- D. NPSP Address Management
Correct Answer: C 🗳️
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The system administrator at a nonprofit wants to use Advanced Mapping for regular data imports of constituent and donation data. What is an important consideration of Advanced Mapping?
- A. Checkbox fields are unavailable to map to as target fields.
- B. The target fields can only be text, currency, number, date or address fields.
- C. The target objects must directly relate to Accounts, Contacts, or Opportunities.
- D. The target objects must be NPSP objects.
Correct Answer: C 🗳️
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A nonprofit organization wants to implement donor levels. The organization wants to see at-a-glance identifiers that show how often a donor donates and how much they have donated. What should the organization do in Nonprofit Cloud?
- A. Configure a Record Alert FlexCard with the values for donor levels. Add the Record Alert component to the Person Account layouts.
- B. Configure Recency, Frequency, and Monetary Value (RFM) Scoring. Add the scoring fields to a Related Record Detail Display for the Donor Gift Summary object.
- C. Create custom donor level fields on the Contact Profile object. Add the scoring fields to a Related Record Detail Display for the Contact Profile object.
Correct Answer: B 🗳️
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A consultant wants to view an interactive graph of a donor's key relationships. Which feature available in Nonprofit Cloud should the consultant use?
- A. Actionable Relationship Center
- B. Flexcard
- C. Contact Profile
Correct Answer: A 🗳️
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