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Updated: Sep 23, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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EXIN ITIL Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL® 4 Foundation |
| Exam Number: | ITILFND_V4 |
| Exam Price: | $314 - $385 USD |
| Passing Score: | 65% (26/40) |
| Available Languages: | Dutch, French, Portuguese, Italian, Spanish, Japanese, Polish, English, German, Chinese |
| Certificate Validity Period: | 3 years |
| Exam Format: | Closed book, Objective test questions, Multiple choice |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 (75 for non-native language) |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional |
| Recommended Training: | EXIN ITIL 4 Foundation Training |
| Exam Registration: | EXIN Official Registration PeopleCert Exam Booking |
| Sample Questions: | EXIN ITIL Sample Questions |
| Exam Way: | Online proctored or at accredited test centers |
| Pre Condition: | No formal prerequisites; recommended for IT professionals, business managers, and service delivery staff |
| Official Syllabus URL: | https://www.exin.com/en/certifications/itil/itil-4-foundation |
EXIN ITIL Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Management Practices | 17% | - Technical management practices
|
| ITIL Service Value System | 20% | - Governance - Practices - Service value chain - Continual improvement - Guiding principles |
| Guiding Principles | 18% | - Focus on value - Keep it simple and practical - Optimize and automate - Progress iteratively with feedback - Start where you are - Collaborate and promote visibility - Think and work holistically |
| Key Concepts of Service Management | 12% | - Value, value co-creation, service, service management - Products and services, service offerings - Stakeholders: customers, users, sponsors, providers |
| Four Dimensions of Service Management | 18% | - Value streams and processes - Information and technology - Organizations and people - Partners and suppliers |
| Service Value Chain Activities | 15% | - Plan - Design and transition - Engage - Improve - Deliver and support - Obtain/build |
EXIN ITIL Foundation (V4) Sample Questions:
Which dimension includes the knowledge needed for the management of services?
- A. Organizations and people
- B. Partners and suppliers
- C. Information and technology
- D. Value streams and processes
Correct Answer: A 🗳️
Which is CORRECT about change authorization?
- A. A change authority is assigned each time a standard change is requested
- B. The chance authority will ensure changes are authorized after they are deployed
- C. Assignment of the change authority is based on the charge type and model
- D. Emergency changes are authorized by the technician making the change
Correct Answer: C 🗳️
Which guiding principle recommends organizing work into smaller, manageable sections that can be executed and completed in a timely manner?
- A. Start where you are
- B. Progress iteratively with feedback
- C. Collaborate and promote visibility
- D. Focus on value
Correct Answer: B 🗳️
Which practice has a purpose that includes observing a service to report selected changes of state identified as events?
- A. Monitoring and event management
- B. Incident management
- C. Change control
- D. Information security management
Correct Answer: D 🗳️
Which statement about service offerings is CORRECT?
- A. The same product can be used as a basis for more than one service offering
- B. Each service should be described to consumers as a single service offering
- C. Service offerings include the transfer of goods from the consumer to the prowler
- D. Service offerings describe how providers and consumers cooperate to co-create value
Correct Answer: A 🗳️
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