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Updated: Jul 26, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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EXIN ITIL Deutsch Exam Overview:
| Certification Vendor: | PeopleCert |
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITIL 4 Foundation |
| Passing Score: | 65% (26/40) |
| Available Languages: | English, German, Spanish, French, Japanese, Chinese (Simplified), Polish, Portuguese (Brazil), Russian, Thai, Czech, Arabic, Dutch, Finnish, Greek, Hungarian, Indonesian, Italian, Korean, Malay, Norwegian, Romanian, Swedish, Turkish, Ukrainian, Vietnamese |
| Exam Price: | $599 USD |
| Exam Duration: | 60 (75 for non-native speakers) |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple Choice |
| Certificate Validity Period: | 3 years (renewable via 60 CPD points) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Sample Questions: | EXIN ITIL Deutsch Sample Questions |
| Exam Way: | Online (Remote Proctored) or On-site (Test Center) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-Foundation |
EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Know the purpose and key terms of selected ITIL practices | - Describe the purpose of selected practices
|
| Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
| Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
| Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Explain the use of the guiding principles - Describe the nature, use and interaction of the guiding principles |
| Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Understand the key concepts of service management | - Describe the key concepts of service relationships - Describe the key concepts of creating value with services - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor |
| Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
1. Zu welchem Zweck würde die kontinuierliche Verbesserungspraxis eine SWOT-Analyse verwenden?
A) Ideen verfolgen und verwalten
B) Definition des zukünftigen gewünschten Zustands
C) Sicherstellen, dass jeder aktiv teilnimmt
D) Den aktuellen Status verstehen
2. Welches ITIL-Konzept hilft einer Organisation, gute Entscheidungen zu treffen?
A) Leitprinzipien
B) Service-Wertschöpfungskette
C) Vier Dimensionen des Servicemanagements
D) Praktiken
3. Welche Aussage zu den Schritten zur Erfüllung einer Serviceanfrage ist RICHTIG?
A) Sie sollten die Bearbeitung von Vorfällen beinhalten
B) Sie sollten bekannt und bewährt sein
C) Sie sollten komplex und detailliert sein
D) Sie sollten kurz und einfach sein
4. Welches ist die richtige Kombination von Elementen, die einen IT-Service ausmachen?
A) Kunden, Anbieter und Dokumente
B) Informationstechnologie, Netzwerke und Menschen
C) Informationstechnologie, Menschen und Prozesse
D) Menschen, Prozesse und Kunden
5. Was kann ein Dienst dem Verbraucher abnehmen und aufzwingen?
A) Kosten
B) Ergebnis
C) Anlagegut
D) Dienstprogramm
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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