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Updated: Oct 07, 2026
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SAP C_C4HCX Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified - Solution Architect - SAP Customer Experience |
| Exam Number: | C_C4HCX |
| Related Certifications: | SAP Certified Application Associate - SAP Service Cloud SAP Certified Application Associate - SAP Commerce Cloud SAP Certified Application Associate - SAP Customer Experience SAP Certified Application Associate - SAP Sales Cloud |
| Available Languages: | English |
| Passing Score: | 65% |
| Exam Duration: | 180 minutes |
| Real Exam Qty: | 80 (approx.) |
| Certificate Validity Period: | 2 years |
| Exam Price: | USD 550 (varies by region) |
| Exam Format: | Multiple Choice, Multiple Response |
| Recommended Training: | SAP Learning Journey - SAP Customer Experience Solutions SAP CX Solution Architect Learning Resources |
| Exam Registration: | SAP Certification Hub SAP Training Shop |
| Sample Questions: | SAP C_C4HCX Sample Questions |
| Exam Way: | Online proctored exam or test center (SAP Certification Hub) |
| Pre Condition: | Recommended: Experience with SAP Customer Experience solutions and enterprise architecture concepts |
| Official Syllabus URL: | https://training.sap.com/certification |
SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Customer Experience Architecture | - SAP CX solution integration landscape - Composable enterprise and CX strategy - End-to-end CX architecture principles |
| Security and Identity Management | - Data protection and compliance in CX solutions - Authentication and authorization concepts |
| Integration and Extensibility | - SAP Integration Suite concepts - API management and event-driven architecture - Extensibility options in SAP CX solutions |
| SAP Marketing Cloud | - Campaign management and orchestration - Personalization and journey orchestration - Customer data and segmentation |
| SAP Commerce Cloud | - Product content and catalog management - Extension and integration mechanisms - Storefront and personalization concepts |
| SAP Sales Cloud & Service Cloud | - Sales process automation and CRM capabilities - Customer service management processes - Omnichannel engagement scenarios |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
What is needed in order to create a registered product in SAP Service Cloud?
- A. A serial number
- B. A registration form
- C. An installation point
- D. A warranty
Correct Answer: A 🗳️
Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.
- A. Identity management
- B. Access management
- C. Policy-based access control
- D. Delegated administration
- E. Organizational management
Correct Answer: C,D,E 🗳️
What are valid features of SAP Commerce Cloud, composable storefront?
Note: There are 3 correct answers to this question.
- A. Accessible
- B. Embeddable
- C. Extensible
- D. Progressive
- E. Open source
Correct Answer: C,D,E 🗳️
What are some of the features of SAP Commerce Cloud, integration extension pack?
Note: There are 3 correct answers to this question.
- A. It is a coupled platform.
- B. It is only for SAP solutions.
- C. It delivers predefined integrations.
- D. It is delivered separately.
- E. It is delivered as an SAP BTP service.
Correct Answer: C,D,E 🗳️
Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.
- A. To an employee
- B. To a team
- C. To an outbound channel
- D. To a queue
Correct Answer: A,B 🗳️
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