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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the voice gateway port engaged?

A) from the call arrival to the point that the agent is ready
B) from the call arrival to the point that the agent hangs up
C) from the call arrival to the point that the agent answers
D) from the transfer to IVR to the point that the agent hangs up

2. All of these statements correctly describe the role of voice gateways in Cisco Unified Contact Center Enterprise deployments except which one?

A) When a voice gateway uses multiple protocols (SIP, H.323), each protocol requires its own dedicated DSP resources.
B) Cisco voice gateways can communicate with Cisco Unified Communications Manager using SIP, H.323, or MGCP.
C) Cisco voice gateways can be used to help integrate traditional ACDs into a Cisco Unified Contact Center Enterprise environment by implementing TDM connections between gateways and ACDs.
D) When calls arrive from the PSTN to Cisco H.323 gateways and are sent to Cisco Unified IP IVR for prompt and collect treatment, MTP resources must be allocated in deployments.

3. In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which two statements are true? (Choose two.)

A) Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components.
B) The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.
C) Each subscriber in the Cisco Unified Communications Manager cluster must have its own Peripheral Gateway configured locally to avoid JTAPI communication across the WAN.
D) Cisco Unified Contact Center Enterprise IVR Peripheral Gateway cannot be split between the data center locations to maintain a local JTAPI connection for call control.
E) Agents at remote locations must be registered to only one data center for their Cisco Unified IP phone connections if they are using the Cisco Agent Desktop.

4. Which node in a Cisco Unified Contact Center Enterprise system should be used to modify contact center configuration?

A) Cisco Unified Contact Center Enterprise Peripheral Gateway
B) Cisco Unified Contact Center Enterprise Administrative Server
C) Cisco Unified Contact Center Enterprise Logger
D) Cisco Unified Contact Center Enterprise NIC
E) Cisco Unified Contact Center Enterprise Call Router

5. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, historical interval reports can be generated in either 15-minute or 30-minute intervals. Which statement is true?

A) The Cisco ICM database schema was updated to include new interval tables, which are populated for both 30-minute or 15-minute data, but the original half-hour tables are not populated.
B) All peripherals in the Cisco Unified Contact Center Enterprise must use the same interval-reporting method, either 30-minute or 15-minute.
C) The Cisco ICM database schema contains half-hour tables, but they are no longer populated unless the 30-minute interval option is used.
D) The Cisco ICM database schema was updated to include new quarter-hour tables, which are only populated when the 15-minute interval option is used.

Solutions: