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Understanding technical and functional aspects of Configuring Call Flows

The following will be discussed in Genesys GEO-807 exam dumps:

• Default Auto Attendant set of menus and operations
• Email Schedules
• Overview of Default Profile
• Publish, import, and export a new Interaction Attendant configuration
• Overview of Default Schedule
• Overview of Interaction Attendant user interface
• Recognize and use the files and storage structure used by the Interaction Attendant
• Manage Voice Prompts
• Structure of a Node
• Queue Operations
• Email Profiles
• Create and configure operations that comprise an Interaction Attendant menu
• Overview of Custom Profiles
• Email Operations
• Schedule Configuration
• Standard Inbound Operations

Benefits in Obtaining Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Genesys certifications and Genesys GEO-807 exam dumps lead to higher quality performance, recognized credibility, and greater customer success.

Upon completion of this course, you will be able to:

• Monitor, capture, and troubleshoot SIP traffic
• Configure deployment scenarios
• Install and configure Interaction Center components
• Deploy Genesys products in a VoIP environment
• Configure the SIP components of an IC system

If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Genesys GE0-803 certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the Genesys GE0-803 then he should take this exam.

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

Sample Questions

When using Genesys Media Server, which of the following are the two types of supported media interfaces? (Choose 2 answers)

• NETANN
• ADSL
• MSML
• KVM / USB Answer: B,C

Which protocol is SIP Server using when in communication with Softswitch?

• CTI protocol
• T-Lib
• SIP
• Proprietary protocol Answer: C

Sip Server 8.x introduced the overload control feature, which allows the specification of a value to limit the number of interactions SIP Server handles. At what percentage of this value does SlP Server reject all traffic?

• 120%
• 130%
• 150% Answer: B
• 101%

Which header in the INVITE message will SIP Server analyze in order to select the proper geo-location for an inbound call?

• via
• contact Answer: A
• From
• To

Which statements are correct?

• The Genesys Media Server and Genesys Stream Manager are the only music sources available when using Genesys SIP Server 8.
• Genesys Media Server or Stream Manager performance is not affected by the codec selected for us-
• Genesys Media Server supports Treatments Answer: B
• Media Server and Stream Manager require that URS make requests for media to be streamed to a caller.

Which is the valid value from the SDP portion of the re-INVITE message if a call is requested to be put on hold?

• C=INIP 192.168.1.199 Answer: D
• c=IN IP 0.0.0.0
• m=audio 0 RTP/AVP hold
• a=sendrecv
• a=rtpmap:0 hold

You want to install one SIP Server and 3 Media Servers. You want to communicate with them directly using NET ANN. You also want each Media Server to support MOH, treatment and MCU. What will be the minimum number of VoIP Service DNs you have to configure to support this request?

• 3
• 9 Answer: A
• 6
• 1

How is the Genesys SIP Server licensed?

• per running instance
• per seat
• per any DN
• per Agent Answer: A

What is the response to REFER when the REFER method is used?

• 200 OK
• 183 session in Progress
• C ACK
• 202 Accepted
• C NOTIFY Answer: A

What is the SIP Server supported methods for initiating two-step call transfer? (Choose 2 answers)

• REFER
• MESSAGE Answer: A,D
• INITIATE
• PUBLISH
• INVITE

Understanding technical and functional aspects of Interaction Center Certified Engineer (ICCE) Bootcamp

The following will be discussed in Genesys GEO-807 exam dumps:

• Directory Server
• SIP Proxy
• WireShark Analyzer
• IC System Manager
• IC Licensing Overview
• Interaction Center Architecture
• SIP Line Configuration
• Configure Interaction Media Server
• Database Server
• Configure Regionalization
• Codecs
• Site Information
• Understanding Lines and Groups
• Interaction Subsystems
• Interaction Center Security Methods
• New License Generation
• Installing IC and Interaction Media Server
• Interaction Center Platform Overview
• Gateways Overview
• Configuring IC Switchover Process
• SIP Station Configuration
• TroubleShooting
• Using Interactive Update Client
• DNS Server
• Log Viewer
• DID/DNIS Routing
• Running Setup Assistant
• Configure Line Groups
• Configure SIP addresses
• Post Installation Configuration
• Log Retrieval Assistant
• Licensing Users and Stations
• IC Survey File
• Interactive Update Provider Overview
• Dial Plan
• Reporting Tables
• DHCP
• License Management and Allocation

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