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Last Updated: Aug 23, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
| Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
| Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Managing Work Orders | 23% | - Configure work order processes, types, and parameters - Relate work orders, service appointments, and products - Manage work order lifecycle, line items, and milestones |
| Managing Resources | 16% | - Configure service territories and membership - Understand license types and deployment - Manage time sheets, operating hours, and skills - Set up and manage crews and resource types |
| Managing Scheduling and Optimization | 28% | - Use dispatcher console and scheduling tools - Set up operating hours and availability - Configure scheduling policies and optimization rules - Manage service appointment lifecycle and assignment |
| Configuring Mobility | 10% | - Distinguish mobile app capabilities - Enable mobile workflows and sign-off processes - Configure Field Service mobile app settings |
1. universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways aConsultant can configure maintenance plans to meet the requirements?
Choose 2 answers
A) Auto generate work order with a 14 days generation horizon
B) Associate a required skill call site visits to maintain plans
C) Associate work type called site to maintenance plan
D) Auto generate work order with 14-day generation time frame
2. Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?
A) Work Order
B) User Territory
C) Service Territory
D) Service Territory Member
3. Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers
A) Gantt Map
B) Gantt
C) Appointment List
D) Color Palettes
4. Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?
A) Each Account will have a Service Appointment that will represent the work to be done at the customer site.
B) Each Asset will have a Service Appointment that will represent the work needed for each machine.
C) Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
D) Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
5. A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?
A) work types
B) service report
C) service appointment
D) work order
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: C | Question # 3 Answer: C,D | Question # 4 Answer: D | Question # 5 Answer: D |
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