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Last Updated: Jul 19, 2026
No. of Questions: 325 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| ITIL Guiding Principles | 15% | - Think and work holistically - Progress iteratively with feedback - Optimize and automate - Focus on value - Keep it simple and practical - Start where you are - Collaborate and promote visibility |
| Four Dimensions of Service Management | 10% | - Partners and suppliers - Information and technology - Organizations and people - Value streams and processes |
| ITIL Management Practices | 25% | - General management practices - Service management practices - Technical management practices |
| Key Concepts of Service Management | 15% | - Service relationships, stakeholders, and costs/risks - Value co-creation, services, products, and outcomes |
| Service Value Chain | 15% | - Key activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - How value chain activities interact |
| ITIL Service Value System (SVS) | 20% | - Governance and continual improvement - Purpose and components of the SVS |
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