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EXIN ITIL 4 Foundation Sample Questions:

1. In which step of the 'continual improvement model' is an improvement plan implemented?

A) What is the vision?
B) Did we get there?
C) Take action
D) How do we get there?

2. Which is a description of service provision?

A) Cooperation between two organizations to ensure that a service delivers value
B) A formal description of one or more services, designed to address the needs of a service consumer
C) Activities that an organization performs to deliver services
D) A way to help create value by facilitating outcomes that service consumers need

3. When using the 'continual improvement model', which information should be produced by an organization in order to understand where the organization is now?

A) Measurable targets
B) Improvement plans
C) Business objectives
D) Assessment results

4. What is included in the purpose of the 'IT asset management' practice?

A) Moving assets to live or other environments for testing or staging
B) Providing information on how assets are configured and the relationships between them
C) Making new and changed assets available for use
D) Supporting decision-making about purchase, re-use, retirement, and disposal of assets

5. Which practice would help a user gain access to an application that they need to use?

A) Service request management
B) Change enablement
C) Service level management
D) Service configuration management

Solutions: