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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts.
Which two functionalities should the energy and utilities consultant use for the customer data model?

A) Use the Consumer Account record type
B) Use Contacts just for B2B scenarios.
C) Use the Account Contact Relation object
D) Enable Person Accounts to model consumers.

2. An energy company needs to migrate its legacy data to Energy and Utilities Cloud. What's the recommended first step to ensure a proper migration process?

A) Migrate the data using one of the available tools, such as the Salesforce Data Loader or third party data migration tools.
B) Establish a testing and validation process to ensure that the data is accurate and complete
C) Assess the data m the legacy system to determine what needs to be migrated and what can be left behind
D) Clean, transform, and format the source data to meet the requirements of the Energy and Utilities Cloud Data Model

3. When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

A) Configure the Energy and Utilities Contact Center Console available m the process horary
B) Configure custom OmniScripts and FlexCards to cover the requirements.
C) Configure a custom Salesforce Service Cloud console.
D) Assign the relevant lightning pages to the energy company's service agent user profile

4. A company's energy and utilities org uses Permission Set Licenses What are the two methods to control users access to features and functionality?

A) Permission Sets
B) Permission Set Groups
C) Sharing Settings
D) Managed Package Licenses

5. An energy and utilities company wants to use objects for multi-site locations What three objects can they use out of the box?

A) Service Account
B) Asset
C) Service Point
D) Premises
E) Quote

Solutions: