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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A) Contact Center data gathered from generic reports only
B) Evolution of the Contact Center agent
C) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only

2. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) AACC High Availability
B) Email and Web Communication
C) Avaya Presence Service
D) Microsoft Lync Integration

3. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A) Avaya Control Manager
B) Avaya IX™ Workspaces
C) Avaya IX™ Workforce Engagement
D) Avaya Breeze® Platform

4. The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

A) Customer name
B) IP address
C) MAC address
D) Host ID

5. What should a functional architecture discussion cover?

A) A design of the needed components and Interconnections
B) Bill of Materials to quantify the costs
C) Customer evolution plans and Avaya solution to their problems
D) Network plan of the existing Infrastructure

Solutions: