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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question 1

An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?

A. Avaya Proactive Contact
B. Avaya Aura® Call Center Elite
C. Avaya Control Manager
D. Avaya Aura® Elite Multichannel

Question 2

Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

A. CM Server Separation
B. Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
C. Multiple Server - Multiple VMS
D. Multiple Servers with Single VMS

Question 3

The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?

A. Supervisor Plug-In
B. Presence Plug-In
C. EMC Plug-In
D. Agent Plug-in

Question 4

A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?

A. Presence Snap-in D)
B. Enhanced Call Control Snap-in
C. Engagement Designer Snap-In
D. Context Store Snap-In

Question 5

A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?

A. Avaya Control Manager
B. Avaya Workspaces® for Elite
C. Avaya Oceana®
D. Avaya Breeze®

Solutions: