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Pegasystems PEGACPCSD24V1 Exam Overview:
| Certification Vendor: | Pegasystems |
| Exam Name: | Certified Pega Customer Service Developer 24 |
| Exam Number: | PEGACPCSD24V1 |
| Available Languages: | English |
| Real Exam Qty: | 50 |
| Related Certifications: | Certified Pega Customer Service Developer 24 |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice, Multiple Response, Scenario-Based Questions |
| Passing Score: | 65% |
| Exam Way: | Pearson VUE Test Center or Pearson VUE Online Proctored Exam |
| Pre Condition: | Completion of the Pega Customer Service Implementation learning path is recommended before taking the exam. |
| Official Syllabus URL: | https://academy.pega.com/exam/certified-pega-customer-service-developer-0 |
Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Case Management | 10% | - Service Request Creation
|
| Topic 2: Security | 10% | - Application Security
|
| Topic 3: Business Rules | 15% | - Decisioning and Automation
|
| Topic 4: User Experience | 20% | - Constellation User Experience
|
| Topic 5: Application Development | 15% | - Architecture and Reuse
|
| Topic 6: Channels | 15% | - Customer Interaction Channels
|
| Topic 7: Data Integration | 15% | - Data Management
|
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