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Updated: Jul 31, 2026
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Microsoft MB7-846 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Microsoft Dynamics NAV 2009 Relationship Management |
| Exam Number: | MB7-846 |
| Available Languages: | English |
| Certificate Validity Period: | Retired; no longer available; credential valid indefinitely once earned |
| Exam Format: | Multiple-choice, Scenario-based |
| Passing Score: | 700 / 1000 |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 45–50 |
| Related Certifications: | MCTS: Microsoft Dynamics NAV 2009 Core Setup and Finance MCTS: Microsoft Dynamics NAV 2009 Service Management MCTS: Microsoft Dynamics NAV 2009 Trade and Inventory |
| Exam Price: | $90–$150 USD |
| Recommended Training: | Microsoft Dynamics NAV 2009 Relationship Management Course Microsoft Official Training Materials |
| Exam Registration: | Pearson VUE |
| Sample Questions: | Microsoft MB7-846 Sample Questions |
| Exam Way: | Computer-based testing (CBT) at Pearson VUE centers; retired, no longer available |
| Pre Condition: | No mandatory prerequisites; recommended experience with Microsoft Dynamics NAV 2009 |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/retired-exams |
Microsoft MB7-846 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration and Reporting | 11% | - Link with sales, purchase, and service modules - Export and analyze data - Use relationship management reports |
| Address Book Management | 11% | - Create company and person contacts - Configure address book - Export contact lists and reports - Search and merge duplicate contacts |
| Setup Relationship Management | 9% | - Duplicate search and email classification - Marketing setup - Automatic communication recording - Linking to customers, vendors, bank accounts |
| Task Management | 10% | - Close, cancel, or delete tasks - Set up teams and responsibilities - Transfer and update tasks - Create, assign, and schedule tasks |
| Opportunity Management | 13% | - Manage sales cycles and stages - Forecast and estimate sales - Generate opportunity reports - Create and track opportunities |
| Organize Communications and Documents | 11% | - Manage attachments and interaction templates - Track emails, calls, and automatic logging - Build relationships - Use interaction wizard |
| Promotions and Segments | 13% | - Create and configure promotions - Process and reuse saved segment criteria - Generate communications for segments - Define and manage segments |
| Campaign Management | 12% | - Assign targets and segments - Analyze campaign effectiveness - Plan and launch campaigns - Track campaign responses |
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