Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you need to create a new quote for a customer.
The new quote is for products that are used in an existing opportunity for a different customer.
What should you do?

A) Copy the existing opportunity and create the new quote directly from the new opportunity.
B) Create the new quote directly from the existing opportunity.
C) Create the new quote and relate the existing opportunity.
D) Create the new quote and get the products from the existing opportunity.

2. Which of the following statements about marketing lists are true? (Choose all that apply.)

A) You can add members to a static marketing list by using an Advanced Find query.
B) You can remove members from a dynamic marketing list by using an Advanced Find query.
C) You can copy a dynamic marketing list to a static marketing list.
D) Static marketing lists cannot be locked.
E) One dynamic marketing list can contain accounts, contacts, and leads.

3. You receive an email message from a prospective customer who references a promotion code from a letter that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011. What should you do?

A) Create a new lead, and then convert the lead to an account, a contact, and an opportunity.
B) Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.
C) Promote the email message to a campaign response, and then convert the campaign response to a new lead.
D) Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.

4. The Microsoft Dynamics CRM 2011 system administrator moves a goals fiscal start date ahead by five
days,
changes the fiscal period type from monthly to quarterly, and saves the goal.
How does this affect the goal records?

A) The fiscal start dates and fiscal period for all goals are automatically realigned.
B) The fiscal start dates for all goals are automatically realigned. The fiscal period for all goals is unchanged.
C) The fiscal start dates and fiscal period for all goals are unchanged.
D) The fiscal start dates for all goals are unchanged. The fiscal period for all goals is automatically realigned.

5. In Microsoft Dynamics CRM 2011, which field is required to create a manual campaign response?

A) Customer
B) Parent Campaign
C) Channel
D) Response Code

Solutions: