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Updated: Aug 07, 2026
No. of Questions: 40 Questions & Answers with Testing Engine
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| Certification Vendor: | AXELOS / PeopleCert |
| Exam Name: | ITIL® Practitioner - IT Service Management |
| Exam Number: | ITIL-Practitioner |
| Exam Format: | Scenario-based multiple choice, Open-book |
| Certificate Validity Period: | 3 years |
| Available Languages: | English, French, German, Japanese, Latin American Spanish |
| Exam Price: | $280–$350 USD |
| Passing Score: | 70% (28/40) |
| Real Exam Qty: | 40 |
| Exam Duration: | 135 minutes |
| Related Certifications: | ITIL v3 Foundation ITIL 4 Foundation ITIL Intermediate ITIL Expert |
| Recommended Training: | AXELOS Accredited Training Providers |
| Exam Registration: | PeopleCert Official Registration AXELOS Certification Page |
| Sample Questions: | ITIL ITIL-Practitioner Sample Questions |
| Exam Way: | Online proctored or onsite at accredited test centers |
| Pre Condition: | ITIL v3 Foundation or ITIL 4 Foundation certification |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-service-management/itil-practitioner |
These are following steps for registering the ITIL Practitioner exam. Step 1: Visit PeopleCert Exam Registration Step 2: Signup/Login to Webassessor Step 2: Select the onsite proctored or online proctored delivery method of Certification Exam Step 3: Select Date, time and confirm with a payment method
Taking the ITIL Practitioner test can’t happen with no preparation. First, a candidate aiming for this exam needs to earn the ITIL 4 Foundation or ITIL v3 Foundation certificate. This makes one ready for more advanced concepts. For instance, among the notable realms that the test presents, there is the CSI (Continual Service Improvement) approach, which is a style for structuring any initiatives meant for improvement. Also included are key areas like communication, measurement in addition to metrics, and change management in an organization that are vital in ensuring improvement initiatives thrive.
The content of the exam follows nine main principles that are used for guidance to bolster professionals’ abilities in adopting as well as adapting ITIL for the sake of meeting their requirements and prevailing circumstances. These concern focusing on value, designing for experience, starting where one is, being transparent, and working holistically. Others are about observing directly, progressing iteratively, collaborating, and keeping it simple.
In addition to the above, there is also the Learning Outcome focused on one’s skills in applying the guiding principles for ITSM within the context of an actual world. This readiness to solve any real issue will be assessed through one of the questions in each section.
Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level
| Section | Weight | Objectives |
|---|---|---|
| Communication and Measurement | 15% | - Metrics and measurement frameworks - Reporting and using data - Effective communication planning |
| Continual Service Improvement (CSI) Approach | 25% | - Adapting and adopting ITIL - CSI model and steps - Improvement initiatives |
| Key Concepts and Guiding Principles | 25% | - Nine ITIL guiding principles - ITIL service management concepts - Four dimensions of service management |
| Practical Application and Case Studies | 15% | - Applying concepts to real-world scenarios - Integrating ITIL practices |
| Organizational Change Management | 20% | - Change management principles - Overcoming resistance to change - Stakeholder engagement |
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