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Updated: Sep 13, 2026
No. of Questions: 75 Questions & Answers with Testing Engine
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HP HP0-003 Exam Overview:
| Certification Vendor: | HP (Hewlett-Packard) |
|---|---|
| Exam Name: | HP OpenView Service Desk 5.x |
| Exam Number: | HP0-003 |
| Available Languages: | English |
| Related Certifications: | HP OpenView Certification Track |
| Exam Format: | Multiple choice |
| Sample Questions: | HP HP0-003 Sample Questions |
| Exam Way: | Not specified (legacy certification, historically available via authorized testing centers) |
| Pre Condition: | Basic understanding of IT service management concepts recommended |
HP HP0-003 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Administration and Maintenance | - User and role management - System maintenance tasks |
| Product Overview and Concepts | - Core IT service management concepts - Service Desk architecture overview |
| Incident and Problem Management | - Problem tracking and resolution processes - Incident lifecycle management |
| Installation and Configuration | - System installation and setup - Basic configuration and system parameters |
| Workflow and Process Automation | - Automation rules and triggers - Workflow design and configuration |
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