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Updated: Oct 31, 2026
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What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
- This exam is offered in only English.
- The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
- There is a time limit of 120 minutes for the exam.
- The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
Genesys GE0-601 Exam Overview:
| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Genesys Certified Genesys Engineer (CGEB) Exam GE0-601 |
| Exam Number: | GE0-601 |
| Certificate Validity Period: | 2 years (may vary by certification policy update) |
| Exam Duration: | 90-120 |
| Related Certifications: | Genesys Cloud CX certifications Genesys Cloud Architect certification |
| Real Exam Qty: | Approximately 60-75 |
| Passing Score: | Approximately 70-80% (official passing score not publicly standardized) |
| Available Languages: | English |
| Exam Format: | Multiple choice, Scenario-based questions |
| Exam Price: | Varies (~USD 150-200 depending on region and tax) |
| Recommended Training: | Genesys Cloud CX Training |
| Exam Registration: | Genesys Certifications Portal Pearson VUE (if applicable in region) |
| Exam Way: | Online proctored exam (typically delivered via authorized testing platforms such as Pearson VUE or Genesys certification portal) |
| Pre Condition: | No strict prerequisites required, but recommended experience with Genesys Cloud CX or contact center operations. |
| Official Syllabus URL: | https://www.genesys.com/services/certifications |
For more info read reference:
Interaction Center Certified Engineer Study Guide
Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
The Interaction Center Certified Engineer(ICCE) certification includes the following topics:
Administering the CIC System
- Configuring Stations
- Introduction to ACD Tools
- Using Response Management Libraries
- Managing Licenses
- Configuring Client Button and Queue Columns
- Understand the configuration options available for ACD/Skills-Based routing
- Identify the components of the Interaction Administrator interface
- Managed IP Phone Network Provisioning
- Introduction to PureConnect Application Suite
- Configuring ACD
- Basics of Interaction Supervisor
- Managed IP Phone Configuration and Templates
- Identify key configuration elements at the Default User, Role, Workgroup, and User level
- Overview of Client Templates
- Workgroups ACD Skills
- Basics of Interaction Reporter
- Status Messages, Account Codes, and Wrap-up Codes
- Security and Compliance Enhancements
- Overview of Interaction Center Business Manager
Configuring Call Flows
- Default Auto Attendant set of menus and operations
- Structure of a Node
- Email Schedules
- Publish, import, and export a new Interaction Attendant configuration
- Create and configure operations that comprise an Interaction Attendant menu
- Email Operations
- Manage Voice Prompts
- Standard Inbound Operations
- Schedule Configuration
- Overview of Interaction Attendant user interface
- Overview of Default Schedule
- Recognize and use the files and storage structure used by the Interaction Attendant
- Queue Operations
- Email Profiles
- Overview of Custom Profiles
- Overview of Default Profile
Interaction Center Certified Engineer (ICCE) Bootcamp
- Dial Plan
- Reporting Tables
- SIP Station Configuration
- IC Licensing Overview
- WireShark Analyzer
- Interaction Center Security Methods
- Gateways Overview
- Directory Server
- Installing IC and Interaction Media Server
- Running Setup Assistant
- SIP Line Configuration
- DNS Server
- Database Server
- Post Installation Configuration
- Log Retrieval Assistant
- SIP Proxy
- Configure SIP addresses
- Interaction Center Platform Overview
- Configure Line Groups
- Site Information
- Log Viewer
- Codecs
- Interaction Center Architecture
- Understanding Lines and Groups
- Configuring IC Switchover Process
- Licensing Users and Stations
- Using Interactive Update Client
- TroubleShooting
- DHCP
- DID/DNIS Routing
- License Management and Allocation
- Configure Regionalization
- Interaction Subsystems
- IC Survey File
- IC System Manager
- Interactive Update Provider Overview
- New License Generation
- Configure Interaction Media Server
Genesys GE0-601 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Digital Channels and Omnichannel Handling | - Email, chat, and messaging channels - Workgroup and queue management |
| Topic 2: Integrations and APIs | - CRM and third-party integrations - API fundamentals and authentication |
| Topic 3: Reporting and Analytics | - Interaction and queue analytics - Performance dashboards |
| Topic 4: Troubleshooting and Best Practices | - System monitoring and issue resolution - Contact flow debugging |
| Topic 5: Genesys Cloud Architecture and Core Concepts | - Multi-tenant cloud fundamentals - Platform architecture overview - Core components and services |
| Topic 6: Call Routing and Contact Flows | - Skills-based and data-driven routing - Architect flows configuration - Inbound and outbound routing logic |
| Topic 7: Administration and Configuration | - User and role management - Queues, divisions, and permissions |
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