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Updated: Jun 02, 2026
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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
1. Which one of the following is an objective of release and deployment management?
A) To ensure that the overall business risk of change is optimized
B) To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
C) To standardize methods and procedures used for efficient and prompt handling of all changes
D) To define and agree release and deployment plans with customers and stakeholders
2. Which one of the following generates demand for services?
A) Service level agreements (SLA)
B) Patterns of business activity (PBA)
C) Infrastructure trends
D) Cost of providing support
3. Which one of the following would NOT involve event management?
A) Recording and monitoring environmental conditions in the data centre
B) Intrusion detection
C) Monitoring the status of configuration items
D) Recording service desk staff absence
4. Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment
A) 2, 3 and 4 only
B) 1, 2 and 4 only
C) 1, 2 and 3 only
D) 1, 3 and 4 only
5. Which one of the following is the BEST definition of an event?
A) The unknown cause of one or more incidents that have an impact on an IT service
B) An unplanned interruption to an IT service or a reduction in the quality of an IT service
C) Any change of state that has significance for the management of a configuration item (CI) or IT service
D) Reducing or eliminating the cause of an incident or problem
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |
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