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SAP C_C4H410_01 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Sales Cloud 1911 |
| Exam Number: | C_C4H410_01 |
| Real Exam Qty: | 80 |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud |
| Exam Format: | Multiple Response, Multiple Choice |
| Certificate Validity Period: | Out of maintenance / Retired |
| Passing Score: | 61% |
| Exam Duration: | 180 minutes |
| Exam Price: | $549 USD |
| Available Languages: | English |
| Recommended Training: | Exploring SAP Sales Cloud 1911 SAP Learning Hub |
| Exam Registration: | SAP Certification Hub SAP Training & Certification Shop |
| Sample Questions: | SAP C_C4H410_01 Sample Questions |
| Exam Way: | Online proctored or Onsite at SAP authorized test centers |
| Pre Condition: | Basic knowledge of SAP Sales Cloud, sales processes, and CRM concepts; no mandatory prerequisites |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4h410_01-sap-certified-application-associate-sap-sales-cloud-1911 |
SAP C_C4H410_01 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Workflow and Notifications | <8% | - Workflow conditions and actions - Notification process setup |
| Visit Planning and Execution | <8% | - Visit surveys and follow-up tasks - Activity planning and scheduling |
| Sales Planning and Forecasting | <8% | - Forecast creation and submission - Sales target dimension setup |
| Territory Management | <8% | - Territory determination rules - Territory hierarchy setup |
| Data Migration and Integration | >12% | - Pre-packaged integration scenarios - Data migration templates and workbench - Troubleshooting migration issues |
| Personalization and Extensibility | <8% | - Custom business objects - Mashups and custom fields |
| Lead and Opportunity Management | 8%-12% | - Revenue scheduling and sales stages - Lead distribution and qualification - Opportunity creation and buying center |
| Reporting and Analytics | 8%-12% | - Excel integration with reports - Interactive dashboards - Custom report components |
| Account and Contact Management | <8% | - Account groups and relationships - Contact data maintenance |
| Implementation Basics and Fine Tuning | 8%-12% | - Configuration and administration tasks - Tailoring standard settings - Fine-tuning timeline and dependencies |
| Product and Pricing | 8%-12% | - Internal and external pricing determination - Pricing components configuration - Trigger pricing in sales documents |
| User Management | 8%-12% | - Access control management - Business roles and access rights - User creation and maintenance |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
Question 1
Which elements in a ticket are uniquely identified using a registered product?
There are 2 correct answers to this question.
Response:
A. Service Entitlements
B. Warranty
C. Contract
D. Service Level Agreements
Question 2
For which of the following reasons would you create a business role?
There are 3 correct answers to this question.
Response:
A. You want to make custom reports available on the home page.
B. You want to set up a service agent for an administrator.
C. You want to restrict drop-down list values for a specific group of users.
D. You want to perform fine-tuning activities.
E. You want to standardize system access.
Question 3
Which of the following activities can you perform with the SAP add-in for Microsoft Excel?
There are 2 correct answers to this question.
Response:
A. Upload Microsoft Excel workbooks to SAP Cloud for Customer
B. Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheet
C. Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
D. Publish Microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
Question 4
On which of the following dimensions can you define a sales target plan?
There are 2 correct answers to this question.
Response:
A. Sales Unit
B. Service Category
C. Product Category
D. Account Hierarchy
Question 5
Which of the following business objects synchronize bi-directionally between Outlook and SAP Hybrid Cloud for Customer?
There are 2 correct answers to this question.
Response:
A. Leads
B. Visits
C. Accounts
D. Tasks
Solutions:
| Question 1 Answer: A,B | Question 2 Answer: B,C,E | Question 3 Answer: A,B | Question 4 Answer: A,C | Question 5 Answer: C,D |
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