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SAP C_C4C12_1811 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Sales Cloud 1811 |
| Exam Number: | C_C4C12_1811 |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud |
| Certificate Validity Period: | Typically 2 years |
| Passing Score: | 61% |
| Real Exam Qty: | 80 |
| Available Languages: | English |
| Exam Duration: | 180 minutes |
| Exam Price: | USD $200–$500 (varies by region and subscription type) |
| Exam Format: | Multiple-choice, Scenario-based, Single/multiple response |
| Recommended Training: | C4C10 – SAP Cloud for Customer Implementation SAP Learning Hub – C4C / Sales Cloud Curriculum |
| Exam Registration: | SAP Certification Hub (CER006) SAP Training & Certification Shop |
| Sample Questions: | SAP C_C4C12_1811 Sample Questions |
| Exam Way: | Online proctored via SAP Certification Hub; Onsite at authorized Pearson VUE / SAP training centers |
| Pre Condition: | Basic knowledge of SAP Sales Cloud / Cloud for Customer and hands-on experience recommended; no mandatory prerequisite exam |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4c12_1811-sap-certified-application-associate-sap-sales-cloud-1811 |
SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Quotation and Sales Order Management | 8%–12% | - Document flow and status management - Quote creation and processing - Sales order integration |
| Topic 2: Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
| Topic 3: Account and Contact Management | <8% | - Relationship management - Master data maintenance |
| Topic 4: Reporting and Analytics | 8%–12% | - Data sources and key figures - Standard reports and dashboards - Custom report creation |
| Topic 5: Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Topic 6: Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
| Topic 7: Data Migration | <8% | - Import/export procedures - Migration templates and tools |
| Topic 8: Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
| Topic 9: Integration | 8%–12% | - Web services and APIs - Integration with SAP ERP / CRM - Middleware and communication arrangements |
| Topic 10: Lead and Opportunity Management | 8%–12% | - Lead qualification and conversion - Sales methodology configuration - Opportunity lifecycle and forecasting |
| Topic 11: Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
| Topic 12: Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Topic 13: User Management | 8%–12% | - Role and access management - Organizational structure - Business user setup |
| Topic 14: Territory Management | <8% | - Realignment rules - Territory definition and assignment |
| Topic 15: Product and Pricing | 8%–12% | - Price lists and discount determination - Product master data - Pricing configuration |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. Which of the following is correct? Choose the correct answers.
A) It is not possible to add multiple Products
B) It is possible to add Products from past orders
C) It is possible to add Products from Product lists
2. Which of the following Sales area dependent elements can you maintain in the product master? (2 correct answers)
A) Division
B) Maximum Order Quantity
C) Unit of Measure
D) Customer Part Number
3. Which of the following activities can you perform with the SAP add-in for Microsoft Excel? (2 correct answers)
A) Upload Microsoft Excel workbooks to SAP Cloud for Customer
B) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheet
C) Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
D) Publish Microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
4. A productive tenant subscription for SAP Cloud for Customer has the following features: Choose the correct answer.
A) The customer must purchase an additional test tenant.
B) It entitles the customer to a single productive tenant.
5. For which of the following business requirements would you use the personalization feature? (2 correct answers)
A) A service manager wants to arrange his ticket queue with assigned to as the first column
B) A sales representative wants to modify the screen layout
C) An administrator wants to change a standard field label to a new value
D) A sales manager wants different screen layouts assigned to two different business roles
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: B,D | Question # 3 Answer: A,B | Question # 4 Answer: B | Question # 5 Answer: A,B |
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