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Updated: Jul 24, 2026
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Reference: https://trailhead.salesforce.com/credentials/communitycloudconsultant
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Salesforce CRT-271 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Certification Preparation For Community Cloud Consultants |
| Exam Number: | CRT-271 |
| Real Exam Qty: | 60 |
| Passing Score: | 65% |
| Related Certifications: | Salesforce Certified Administrator |
| Exam Duration: | 105 minutes |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Exam Format: | Multiple choice, Multiple select |
| Exam Price: | $200 USD |
| Recommended Training: | Trailhead - Community Cloud Consultant Certification |
| Exam Registration: | Salesforce Webassessor |
| Sample Questions: | Salesforce CRT-271 Sample Questions |
| Exam Way: | Online proctored or in-person at authorized testing centers |
| Pre Condition: | Recommended: Salesforce Certified Administrator; 1–2 years of experience implementing Community Cloud solutions |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/communitycloudconsultant |
Salesforce CRT-271 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sharing and Security | 20% | - Configure profiles, permission sets, and roles - Set up sharing rules, sharing sets, and super user access - Manage authentication, login policies, and access controls |
| Community Management | 11% | - Set up gamification, reputation, and engagement tools - Enable and manage collaboration features - Moderate content and manage community activity |
| Community Setup | 18% | - Customize branding, navigation, and global settings - Manage member accounts, registration, and invitations - Create and configure communities using templates |
| Implementation | 22% | - Design community solutions for different use cases - Plan and execute community deployment strategies - Integrate communities with other Salesforce features and external systems |
| Community Builder | 12% | - Build and customize pages using Community Builder - Use and configure Lightning components - Implement layouts, themes, and responsive design |
| Templates and Use Cases | 8% | - Apply templates for customer, partner, and employee communities - Align features with business requirements - Leverage best practices for each community type |
| Content Management | 9% | - Configure content publishing and moderation workflows - Optimize content for search and accessibility - Organize and deliver files, knowledge, and articles |
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Frequently Asked Questions
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