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Updated: Oct 31, 2026
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SAP C-C4H410-01 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Sales Cloud 1911 |
| Exam Number: | C-C4H410-01 |
| Exam Format: | Multiple choice, Multiple response |
| Available Languages: | English |
| Passing Score: | 65% |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud SAP Customer Experience Certifications |
| Real Exam Qty: | 80 |
| Exam Duration: | 180 minutes |
| Certificate Validity Period: | No fixed expiration; subject to SAP certification 'Stay Current' policy and product release updates |
| Exam Price: | USD 550 (may vary by region) |
| Recommended Training: | SAP Sales Cloud Overview Training SAP Learning Journey - SAP Sales Cloud |
| Exam Registration: | SAP Training Certification Portal Exam Detail Page (C_C4H410_01) |
| Sample Questions: | SAP C-C4H410-01 Sample Questions |
| Exam Way: | Online proctored or authorized test center |
| Pre Condition: | No mandatory prerequisites, but SAP recommends basic knowledge of CRM and SAP Sales Cloud fundamentals |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4h410_01-sap-certified-application-associate-sap-sales-cloud-1911-g/ |
SAP C-C4H410-01 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analytics and Reporting | - Key performance indicators - Sales reporting and dashboards |
| Topic 2: Opportunity and Sales Management | - Lead to opportunity lifecycle - Forecasting and pipeline management |
| Topic 3: SAP Sales Cloud Overview | - System architecture and positioning - Key business processes in SAP Sales Cloud |
| Topic 4: Master Data Management | - Product and pricing basics - Account and contact management |
| Topic 5: Configuration and Extensibility | - Business configuration - UI adaptation and extensions |
| Topic 6: Integration and Data Exchange | - Data migration concepts - Integration with SAP ERP / S/4HANA |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
You need to create a URL mashup on the Account Overview to open a Google search. Which of the following elements are mandatory to configure the mashup?
Please choose the correct answer.
Response:
- A. Description
- B. Port Type Package
- C. Category
- D. Port Binding
Correct Answer: D 🗳️
Your customer is reorganizing their sales organization. All opportunities need to be updated with the new sales organization units.
Which tool do you use to perform this mass update?
There are 2 correct answers to this question.
Response:
- A. Data Migration Tool
- B. Data Workbench
- C. XML File Input
- D. Jobs Mass Data Run Object (MDRO) Jobs
Correct Answer: A,B 🗳️
When do you implement the Approval process in SAP Hybris Cloud for Customer?
There are 3 correct answers to this question.
Response:
- A. You want the direct approver of a business object to be the reporting line manager.
- B. You want another user to review a business object before it can be processed further.
- C. You want to define multiple review processes for the same business object.
- D. You want to define multiple review steps for the same business object.
- E. You want different reviewers for a business object based on different conditions.
Correct Answer: B,D,E 🗳️
Which business partner type is created in a Business-to-Customer scenario in SAP Hybris Cloud for Customer?
Please choose the correct answer.
Response:
- A. Account
- B. Partner
- C. Individual customer
- D. Contact person
Correct Answer: C 🗳️
A user is assigned to work centers that contain the same view, in the first work center, the user has unrestricted read and write access, in the second work center the user had read only access.
Which access rights does the user get for this view in both work centers?
Please choose the correct answer.
Response:
- A. Unrestricted Read and Write access
- B. Restricted Read and Write access
- C. Restricted read access and unrestricted write access
- D. Unrestricted read access and restricted write access
Correct Answer: A 🗳️
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